Diagnostics and Technical Support 9-3
Writer: Dianne Fielden Saved by: Johnnie Abercrombie Saved date: 10/08/97 11:09 AM
Part Number: 284809-003 File name: Ch09.doc
■
Computer Checkup (TEST)
■
View System Information (INSPECT)
■
Prepare Computer for a Compaq Service Call (RemotePaq)
The Diagnostics utility should be used in the following instances:
■
To change factory default settings and to set or change the
system configuration, which is sometimes necessary when you
add or remove optional equipment.
■
When a system configuration error is detected during the
Power-On Self-Test (POST).
■
To determine information about the operating environment of
the system.
Accessing Diagnostics Through F10
To access Diagnostics, follow these steps:
1. Restart the computer by clicking Shut Down from the
Windows Start menu. (Or turn on the computer.)
2. Press
F10
as soon as the cursor appears in the upper-right
corner of the screen.
IMPORTANT:
The cursor is displayed on the screen for about two
seconds. If you do not press
F10
during this time, you must restart
the computer and try again.
3. The Compaq Utilities menu
will
appear
immediately after the
computer has been turned on and the Power-On Self-Test
(POST) has been completed. Because this menu is accessed
before the operating system takes effect, it is available to all
computer users, no matter which operating system they
typically use (for example, MS-DOS and Windows NT).
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