Troubleshooting 10-23
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Part Number: 284809-003 File name: Ch10.doc
Solving Software Problems
Most software application or installation problems occur because
of one or more of the following conditions:
■
Application was not installed correctly.
■
Memory was not allocated correctly.
■
Conflict exists between applications.
Software Problems and Solutions
Problem Probable Cause Solution
Insufficient memory to
run application.
System ran out of
memory for the
application.
Check the application
documentation for memory
requirements.
Install additional memory.
Solving Sound Problems
Some common causes and solutions for sound problems are listed
in the following table.
Sound Problems and Solutions
Problem Possible Cause Solution
Computer beeps after you
turn it on.
This is normal; it
indicates successful
completion of the POST.
No action is required.
Computer does not beep
after the Power-On Self-
Test (POST).
System beeps are
turned down.
Use the volume control on the
keyboard (or
Fn+F5
hotkeys and
the arrow keys) to turn up the
volume.
Servicing the Computer
To get help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider location, call one of the
numbers in the “Worldwide Telephone Numbers” in Appendix A.
Your Compaq authorized reseller or service provider is available to
answer your questions, install optional equipment, and service your
computer.
If you take the computer in for service, remember to provide the
power-on password or, if possible, disable the password in
Passwords Properties prior to delivery to the service provider. Refer
to the online
Compaq
Reference Guide
for additional information.
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