Troubleshooting 10-11
Writer: Unknown Saved by: Debbie Machac Saved date: 10/13/97 10:29 AM
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Part Number: 284809-003 File name: Ch10.doc
Solving Modem Problems
Some common causes and solutions for hardware installation
problems are listed in the following table.
Modem Problems and Solutions
Problem Possible Cause Solution
Modem loses
connection
The connection from the
phone line to the
modem is loose.
Disconnect then reconnect the
phone cable. Reestablish
connection.
Call Waiting has not
been disabled.
To disable Call Waiting:
1. Click Start, Control Panel,
double-click Modems.
2. From the General tab of the
Modems Properties page,
click Dialing Properties.
3. From the My Location tab of
the Dialing Properties page,
check the box labeled “This
location has call waiting.”
Then select *70, 70#, or
1170 from the drop-down
list to disable call waiting for
your dialing area.
Hibernation was
initiated or a low-battery
condition occurred.
Restart the communications
software to restore the original
modem settings after exiting
Hibernation or resolving the low-
battery condition.
Garbled or missing
characters, or slow data
transfer speed
Noisy phone line Check with your local telephone
company for a phone line filter.
Check your telephone and modem
cable connections. If they are
slightly loose, this can cause noise
on the line.
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