9-8 Diagnostics and Technical Support
Writer: Dianne Fielden Saved by: Johnnie Abercrombie Saved date: 10/08/97 11:09 AM
Part Number: 284809-003 File name: Ch09.doc
■
Your Windows 95 product identification number (PIN).
To locate the PIN number, click Start, Settings, Control Panel,
then double-click the System icon, then click the General tab.
Your PIN number is below your name.
■
The printed error message log from Computer Checkup
(TEST), or a list of the devices and error messages received
■
Contents of View System Information (INSPECT), as well as
the
CONFIG.SYS
and
AUTOEXEC.BAT
files
Preparing the Computer for RemotePaq Support
This utility is only available in certain geographical areas and
requires a modem. It allows your Compaq service provider to
automatically run Diagnostics on your computer.
If requested to run RemotePaq by your Compaq service provider,
follow these steps:
1. Turn on or restart the computer by sliding the power switch.
2. Press
F10
as soon as the cursor appears in the upper-right
corner of the screen.
Select Prepare Computer for a Compaq Service Call and follow
the instructions on the screen and from your Compaq service
provider.
To Next Page
Loading...
