Compaq Armada 1500 - Preparing for a Technical Support Call

Diagnostics and Technical Support 9-7
Writer: Dianne Fielden Saved by: Johnnie Abercrombie Saved date: 10/08/97 11:09 AM
Part Number: 284809-003 File name: Ch09.doc
To run View System Information (INSPECT), follow these steps:
1. Turn on or restart the computer by sliding the power switch.
2. Press
F10
as soon as the cursor is displayed in the upper-right
corner of the screen.
IMPORTANT:
The cursor is displayed on the screen for about
two seconds. If you do not press
F10
during this time, you
must restart the computer and try again.
4. If prompted, select the desired language. The Compaq Utilities
menu is displayed.
5. Select View System Information (INSPECT).
6. Print the results of INSPECT and use this information to help
your Compaq service provider troubleshoot your system.
Preparing for a Technical Support Call
If you cannot solve a problem using the troubleshooting tips in
Chapter 10, you may need to call technical support. To contact
Compaq Customer Support, see the “Worldwide Telephone
Numbers” in Appendix A in this guide.
To receive the fastest possible solution when you call, follow the
instructions in this chapter to run Compaq Diagnostics and have
the following information available when you call:
■
The model name of your computer
■
Serial number on the back of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using