10-20 Troubleshooting
Writer: Unknown Saved by: Debbie Machac Saved date: 10/13/97 10:29 AM
Part Number: 284809-003 File name: Ch10.doc
Solving Printer Problems
Some common causes and solutions for printer problems are listed
in the following table.
Printer Problems and Solutions
Problem Possible Cause Solution
Printer won’t
turn on.
The cables may not be
connected properly, or the
printer is unplugged.
Ensure that the cables are
properly connected and that the
AC power cable is connected to
the electrical outlet.
Printer won’t print. Printing device is not
selected.
Select the printer in Windows
Printer Setup.
Printer is not turned on. Turn on the printer.
Printer is not online. Set the printer to online.
Printer driver for your
application is not installed.
Double-click the Printers icon on
the Control Panel on the Start
menu. Double-click Add Printer
and follow the instructions on the
screen.
Printer that is set up for a
network is not connected to
the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Printer is offline. Paper tray is empty. Fill the paper tray with paper. Set
the printer to online.
Printer prints
garbled information.
Correct printer driver is not
installed.
Double-click the Printers icon on
the Control Panel on the Start
menu. Follow the instructions on
the screen.
Cable is not connected
properly.
Ensure that the printer cable is
connected properly to the
computer or expansion base.
If you experience problems printing, run a printer self-test. Refer
to the documentation provided with your printer for instructions.
If the self-test fails, it is a printer-specific problem. The printing
section of your application software documentation may also be
helpful.
Solving Display Screen Problems
Some common causes and solutions for display screen problems
are listed in the following table.
To Next Page
Loading...
