Crestron Mercury CCS-UC-1 User Manual

Product Manual – DOC. 7844M CCS-UC-1: Crestron Mercury Tabletop Conference System • 101
Troubleshooting
The following table provides troubleshooting information. If further assistance is
required, contact a Crestron customer service representative.
CCS-UC-1 Troubleshooting
TROUBLE CAUSE CORRECTIVE ACTION
The microphone mute LED on top of
the CCS-UC-1 is lit blue.
The CCS-UC-1 is not
receiving sufficient
power for standard
PoE+ (IEEE 820.3at)
operation (for example,
only receiving power
from a standard PoE
source).
Connect a PoE+ source or
connect the PW-2420RU
power pack (sold separately
and included with the
CCS-UC-1 W/PS KIT or
CCS-UC-1-AV W/PS KIT).
The CCS-UC-1 displays the screen
below, with the message “PoE power
detected, device requires PoE+ power.
Please connect a PoE+ power supply
and reboot.”
The CCS-UC-1 is not
receiving sufficient
power for standard
PoE+ (IEEE 820.3at)
operation (for example,
only receiving power
from a standard PoE
source).
Connect a PoE+ source or
connect the PW-2420RU
power pack (sold separately
and included with the
CCS-UC-1 W/PS KIT or
CCS-UC-1-AV W/PS KIT).
The CCS-UC-1 is not receiving PoE+
power from a Cisco® PoE+ switch.
The Cisco switch’s Link
Layer Discovery
Protocol (LLDP) is
disabled.
Configure the Cisco switch to
enable LLDP. For example, to
enable LLDP on some Cisco
switches, use the following
console commands:
Switch# configure terminal
Switch(config)# lldp run
Switch(config)# end

Crestron Mercury CCS-UC-1 Specifications

General

Brand	Crestron
Model	Mercury CCS-UC-1
Category	Conference System
Language	English