D-Link DAP-2695 User Guide

87D-Link DAP-2695 User Manual
Troubleshooting
Troubleshooting
When entering the IP address of the D-Link access point (192.168.0.50 for example), you are not connecting to a website on the Internet or have to
be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to
connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 7.0 or higher, Chrome, Firefox, or Safari 4 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or connect to a
dierent port on the device if possible. If the computer is turned o, the link light may not be on.
• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and
Windows® rewall may block access to the conguration pages. Check the help les included with your rewall software for more information on disabling
or conguring it.
• Congure your Internet settings:
Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to restore the settings to their
defaults.
Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make sure nothing is checked. Click OK.
Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.
Close your web browser (if open) and open it.
• Access the web management. Open your web browser and enter the IP address of your D-Link access point in the address bar. This should open the login
page for your the web management.
• If you still cannot access the conguration, unplug the power to the access point for 10 seconds and plug back in. Wait about 30 seconds and try accessing
the conguration. If you have multiple computers, try connecting using a dierent computer.
Why can’t I access the web-based conguration utility?
This chapter provides solutions to problems that can occur during the installation and operation of the DAP-2695. Read the following
descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a dierent operating system, the
screenshots on your computer will look similar to the following examples.)
If you forgot your password, you must reset your access point. Unfortunately, this process will change all your settings back to the factory defaults.
To reset the access point, locate the reset button (hole) on the rear panel of the unit. With the access point powered on, use a paperclip to hold the
button down for 10 seconds. Release the button and the access point will go through its reboot process. Wait about 30 seconds to access the access
point. The default IP address is 192.168.0.50. When logging in, the username is admin and leave the password box empty.
What can I do if I forgot my password?

D-Link DAP-2695 Specifications

Operating Environment

operating temperature	0˚C to 40˚C
storage temperature	-20˚C to 65˚C
operating humidity	10%~90% (non-condensing)
storage humidity	5%~95% (non-condensing)

Power

operating voltage	48V DC +/- 10% for PoE
voltage and current for PoE	48V/0.5A

Wireless Specifications

wireless frequency range	2.4 to 2.4835 GHz and 5.15 to 5.85 GHz
antenna type at 2.4GHz	3x Detachable 4 dBi Omni antennas
antenna type at 5GHz	3x Detachable 6 dBi Omni antennas

Weight and Dimensions

length	198.8 mm
width	190 mm
height	36.5 mm