Defender Pro Widescreen DVR - If You Cannot Connect

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Networking Guide
If You Cannot Connect
If the remote viewing does NOT connect, please check the settings below:
1. Make sure the browser is Internet Explorer 6.0 or higher and is on a Windows PC.
2. Make sure you forwarded both port 5000 AND 9000 for TCP and UDP.
3. Make sure all ActiveX controls are properly installed. (Selected the yellow pop-up bar and run all controls.)
4. Check all your network connections and go through the above steps again to make sure a configuration error
was not made. You may have to configure PPPoE settings to match the settings provided to you by your Internet
Service Provider (ISP). Consult your ISP for more information on your PPPoE settings.
5. Port forwarding is not set up correctly. Follow the instructional tutorials to ensure you have the correct port
forwarding settings: at http://www.http://defender-usa.com/support and/or www.portforward.com.
6. A pop-up blocker is preventing the ActiveX controls from prompting you to install.
7. Your router is blocking your computer from using the External IP address from the same network as the DVR. Try
connecting to the External IP Address from a computer that is not connected to the same network.
8. A DSL modem is preventing the connection because it is on a different sub-network. Contact your Internet
Service Provider to assist with bridging the modem and router together.
Viewing Online Software Using External IP Address
1. From your computer at the DVR's location, open Internet Explorer and type in www.whatsmyip.org and press
ENTER. This will direct you to a website that lists your external IP address on the top of the page. Write down your
external IP address.
2. From a computer outside of your DVR's network, open Internet Explorer and type in your external IP
address, followed by the port you forwarded for your DVR in the following format:
http://74.123.3.34:5000 (sample IP only).
3. Follow the login screen for your DVR. The default username is admin and the password is 123456.
4. Install any ActiveX controls or software settings that may appear.
5. Once everything is properly installed, you will be viewing the online software. Please refer to ONLINE SOFTWARE
in this manual.
Note: For Port Forwarding issues, please contact the DEFENDER
®
technical support team. For issues
regarding your modem, please contact your Internet Service Provider, as making any modifications to your
modem can render it inoperable.