69
Troubleshooting
Mouse is not working
• Ensure mouse is connected to the top USB port on the back of the DVR.
• Try connecting the mouse to a different USB port to ensure it is not defective.
Remote control is
not working
• Ensure the batteries are installed correctly.
• Ensure you are pointing the remote at the IR sensor.
• Point the IR Remote at the camera lens and press a button. You should be able to
see the IR LED flicker through the DVR monitoring device.
• Try replacing the batteries in the remote.
HDD light is blinking
• If the hard drive is playing back footage or recording, the light will blink to notify
you that there is activity.
I am prompted to put in a
password for everything
• PASSWORD ENABLE set to ON in the SYSTEM → USERS menu.
Cannot power off DVR
• The DVR is set to run as long as it is plugged in.
• To power off the DVR go to ADVANCED → SHUT DOWN.
• Disconnect the power cable once you see "YOU CAN UNPLUG THE POWER".
The hard drive fills up
too quickly
• Check your video quality settings. A high video quality fills up the hardrive faster.
Try lowering the video quality.
• Adjust your schedule or resolution – If you are on Schedule Record for 24 hours a
day the hard drive fills up faster. Try switching periodically to Motion record.
DVR beeps whenever
motion is detected
• Buzzer is set to ON. Go to ALARM → MOTION setup and turn buzzer function OFF.
The DVR keeps beeping
• There could be video loss, HDD loss, motion detection or no HDD space on your
DVR. The DVR can be set to alarm when these actions take place. The alarm
alerts you if there is tampering with the camera to DVR connections. Check your
connections and keep the DVR in a safe place where it will not be tampered with
or moved around.
• Disconnect and reconnect all camera connections to make sure they are snug
and tight fitting.
The DVR is not recording
according to my schedule
• Check to see if you have the proper time set on your DVR. Refer to the instruction
manual under RECORD → SCHEDULE.
• Check your schedule record times – you may have DVR set to "no record".
Playback video is choppy
• Check the FPS for each camera that is recording choppy video. Refer to your
settings in the RECORD → MAINSTREAM section. The higher the FPS, the smoother
the video. If the FPS is set too low, the video will appear choppy.