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Cannot see all/one of the
camera(s) on the monitor
• Confirm that the cameras are properly connected to the back of the DVR and to a
power source.
• If using the 4 to 1 power connector, make sure it is plugged into a power source
and each of the cameras.
• Check DISPLAY → LIVE → COVERT is not set to ENABLE.
I have lost video footage
• The cameras might have been tampered with. Be sure to check that all
connections are secure and properly set.
• The HDD overwrite feature is enabled. When enabled, the DVR will begin
overwriting the earliest stored footage once the HDD is full.
• Unplug the power to the cameras and/or DVR and plug it back in.
The cameras are not
appearing in
sequence mode
• Check if you have selected START ROTATE in the FUNCTION TOOLBAR. The cameras
will start to sequence according to the sequence dwell time.
• You must be in LIVE viewing mode.
• To stop, click STOP ROTATE in the FUNCTION TOOLBAR.
Nothing is recording
however all the images
are appearing on the
screen
• You must initiate the recording to start by pressing the RECORD button on
the remote.
• RECORD → REC PARA → RECORD to ensure all cameras are set to ENABLE.
• Check your record schedule to make sure the DVR is set to record that hour.
• Verify that the HDD is installed and formatted in the DEVICE menu.
The camera picture is
too dark
• Adjust camera brightness settings under DISPLAY → LIVE → OUTPUT → COLOR.
• Try moving your camera to a brighter location.
• Make sure the camera is not pointing directly into a light source.
• Your camera may not be getting enough light towards it during the day. Adjust the
sunshade (top of camera) to allow more sunlight.
The night vision will not
turn on/I can’t see at night
• Night vision turns on automatically when the sensor detects a lack of light. If your
cameras are in a space with too much light, the night vision will not turn on.
My DVR will not acquire
an IP address
• Check the Ethernet connections, ensure that the connection lights are lit (on the
router and the back of DVR).
• Try using a different Ethernet cable and/or a different port on your router.
The NETWORK settings in
the DVR menu have no
information
• Be sure the DVR is properly connected to the router. There should be green link
indicator lights if the DVR is properly connected.
• Make sure the DVR IP Allocation is set to DHCP. This is a standard default setting
that will work in most networking situations.
• Power cycle the DVR to ensure it is properly connected and the IP Allocation is set
to DHCP.
The DVR is not recording
according to my schedule
• Check to see if you have the proper time set on your DVR. Refer to the instruction
manual under RECORD → SCHEDULE.
• Check your schedule record times – you may have DVR set to "no record".
Troubleshooting
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