6. Select the Send materials to Support when finished checkbox if you want the system to automatically send the
collection to support when the job completes.
This option is only enabled when remote support through Secure Remote Services is enabled on the system. You can also
send the collection to support at a later time.
7. Click Start.
Data collection is initiated, and the new job appears in the Gather Support Materials page. You can click the job entry to
view its details and progress.
Results
When the job is completed, the system posts the job information, including its status, on the Support Materials page.
Next steps
After the job is finished, you can download the support materials collection to a client, send the collection to support, or delete
the collection. Select the support materials collection, then select Download, Send to Support, or Delete.
122 Data collection
To Next Page
Loading...
