Verify the operation of a new 4-port card
Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance where you replaced the 4-port card.
3. On the Components card, under Rear View, expand BaseEnclosure.
4. Expand the node that includes the 4-port card, and then select 4PortCard.
The status of the replacement 4-port card should read Healthy. If the status is still Faulted, wait a few minutes and
refresh PowerStore Manager. If the status does not change, ensure that the 4-port card is correctly seated, or contact your
service provider.
Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material
within 10 business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1. Package the faulted part in the shipping box that contained the replacement part.
2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3. For more information about returning customer-replaceable parts:
a. Open PowerStore Manager.
b. Click Settings on the upper right of the screen.
c. Click General Support.
d. Under Drives, Power Supplies, and Other Parts, click Return Part.
e. If your screen does not show the Return Part link, contact your service provider for instructions.
Replace an SFP
Take the following actions to remove the faulted SFP and install the replacement SFP into the system.
Identify a faulted SFP module from PowerStore Manager
Using PowerStore Manager, you can identify and locate a faulted SFP module.
Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance that contains the SFP module that you need to replace.
3. On the Components card, under Rear View, expand BaseEnclosure.
4. Expand the node that includes the SFP module, and select the SFP module under either 4PortCard or IOModule.
Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field.
5. The following error messages do not result in a fault, but they still indicate that the SFP should be replaced.
● SFP speed mismatched: Indicates that the supported speeds of this SFP module are unsupported by the port.
● SFP unsupported: Indicates that this SFP module is not qualified with this product.
● SFP asymmetric: Indicates that this SFP module does not have the same supported speeds and connector type as its
partner.
Base enclosure service procedures
57
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