Technical Support | 55
8
Technical Support
This appendix contains these major sections:
• The iSupport Website
• Contacting the Technical Assistance Center on page 56
• Locating Serial Numbers on page 56
• Requesting a Hardware Replacement on page 57
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
The iSupport website contains a publicly available interface that includes access to techtips, white papers,
and user manuals. After you get an account and log in, the available documentation expands to other
types, including bug lists, error message decoder, release notes. You can even track your own Dell
Force10 inventory.
Accessing iSupport Services
The URL for iSupport is
http://www.force10networks.com/support/.
To access iSupport services you must
have a userid and password. If you do not have one, you can request one at the website:
1 On the Dell Force10 iSupport page, click the Account Request link.
2 Fill out the User Account Request form, and click Send. You will receive your userid and password
by E-mail.
3 To access iSupport services, click the LOGIN link, and enter your userid and password. See
Contacting the Technical Assistance Center
, below, for more.
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