56 | Technical Support
www.dell.com | support.dell.com
Contacting the Technical Assistance Center
Locating Serial Numbers
You can use the show switch unit command in the CLI to access the serial number of the designated
switch (
unit = stack ID). The serial number of the chassis is located on a sticker on the back of the chassis
in the middle. The serial number is below the bar code and has 11integers (numbers).
How to Contact Dell Force10
TAC
Log in to iSupport at
http://www.force10networks.com/support/
, and select the Service
Request tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
Locating Serial Numbers on page 56
)
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command (This report is very long, so
the storage buffer in your terminal program should be set high.)
• Output from the show logging eventlog [unit] command, where unit is the stack ID of
the member unit that experienced the failure (This report is included as a section in the
output of show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Downloading Software
Updates
Log in to iSupport, and select the Software Center tab.
Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
Contact Information E-mail: support@force10networks.com
Web:
http://www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
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