6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Validation Tools
This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes.
Error code verification can be done using below two methods :
• Online Enhanced Preboot System Assessment Validation Tool.
• QR scanning using QR APP on Smart Phone.
Online SupportAssist On-board Diagnostics, ePSA or PSA Error
Codes Validation Tool
Usage Guide
Steps
1. User to obtain information from SupportAssist error windows.
2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis.
3. Enter error code, validation code, and service tag. Part serial number is optional.
50
Troubleshooting
To Next Page
Loading...
