104 Troubleshooting
After you have selected the Test System option from the main menu, the
following menu appears.
NOTE: It is recommended that you select Extended Test from the menu
below to run a more thorough check of the devices in the computer.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description exactly as it appears and follow the instructions on the
screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 163).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Option Function
Express Test
Performs a quick test of system devices. The test
typically takes 10 to 20 minutes and requires no
interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended Test
Performs a thorough check of system devices. The test
typically takes an hour or more and periodically requires
your input to answer specific questions.
Custom Test
Tests a specific device in the system and can be used to
customize the tests you want to run.
Symptom Tree
Lists a number of common symptoms and allows you to
select a test based on the symptom of the problem you
are having.
Tab Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and
the problem description.
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