118 Troubleshooting
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Use the Help
menu to access Dell MediaDirect Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND
THE DELL DVD PLAYER — If you purchased a DVD drive with your computer,
this software should already be installed.
VIDEO QUALITY PROBLEMS — Turn off the Use Hardware Acceleration option.
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.
CANNOT PLAY SOME MEDIA FILES — Because Dell MediaDirect provides access
to media files outside the Windows operating system environment, access to
licensed content is restricted. Licensed content is digital content that has
Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot
be played. Licensed music and video files have a lock icon next to them. You
can access licensed files in the Windows operating system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE
TOO DARK OR TOO BRIGHT — Click EagleVision to use a video enhancement
technology that detects video content and dynamically adjusts the
brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily
reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on
page 163).
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed
on your computer.
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