Dell PP29L - A Program Stops Responding or Crashes Repeatedly; A Program Is Designed for an Earlier Microsoft Windows Operating System; A Solid Blue Screen Appears; Dell Mediadirect Problems

116 Troubleshooting
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and then turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard
blink during the boot routine.
3 From the Windows desktop, click Start → All Programs →
Accessories → Notepad .
4 Type some characters on the external keyboard and verify that they appear
on the display.
If you cannot verify these steps, you may have a defective external
keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE
INTEGRATED KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click Start → All Programs →
Accessories → Notepad .
5 Type some characters on the internal keyboard and verify that they appear
on the display.
If the characters appear now, but did not with the external keyboard, you
may have a defective external keyboard. Contact Dell
(see "Contacting
Dell
" on page 163 ).
RUN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible
Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101).
If the tests indicate a defective external keyboard, contact Dell (see
"Contacting Dell" on page 163).
Unexpected characters
DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric
keypad if numbers are displayed instead of letters. Verify that the numbers
lock light is not lit.