Dell PP29L - Troubleshooting Software and Hardware Problems in the Windows Vista Operating System

Troubleshooting 129
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
1
Click Start , and then right-click Computer .
2 Click Properties , and then click Device Manager .
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click
Properties .
4 Click the Drivers tab, and then click Roll Back Driver .
If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 131) to return your
computer to the operating state that existed before you installed the new
driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 131) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
1
With the Windows desktop displayed, insert your Drivers and Utilities
media
.
If this is your first time to use your
Drivers and Utilities media , continue
to step 2. If not, proceed to step 5.
2 When the Drivers and Utilities installation program starts, follow the
prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe
file.
3 When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities disc and click Finish to restart the computer.