CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Hard drive problems
E-Mail, Modem, and Internet Problems
Check for Software and Hardware Conflicts
Run the Dell Diagnostics (see Dell Diagnostics)
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
AdjusttheWindowsvolumecontrol—
l Click the speaker icon in the lower-right corner of your screen.
l Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l Ensure that the sound is not muted by clicking any boxes that are checked.
Checkthespeakersandsubwoofer— See Sound and Speaker Problems.
Closeotherprograms— The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RWdisc— See Power Management for information on Power
Management modes.
RunningtheDell™IDEHardDriveDiagnostics—
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or confirm a hard drive failure.
1. Turn on your computer (if your computer is already on, restart it).
2. When F2 = Setup appears in the upper-right corner of the screen, press <Ctrl><Alt><d>.
3. Follow the instructions on the screen.
RunCheckDisk—
1. Click the Start button and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties.
4. Click the Tools tab.
5. Under Error-checking, click Check Now.
6. Click Scan for and attempt recovery of bad sectors.
7. Click Start.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your
computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
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