Fill out the Diagnostics Checklist as you complete these checks.
Power Problems
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Checkthenetworkcableconnector— Ensure that the network cable is firmly inserted into both the network connector on the back of the
computer and the network jack.
Checkthenetworklightsonthebackofthecomputer— No light indicates that no network communication exists. Replace the network
cable. For a description of network lights, see Controls and Lights.
Restart the computer and log on to the network again
Checkyournetworksettings— Contact your network administrator or the person who set up your network to verify that your network
settings are correct and that the network is functioning.
Check for Software and Hardware Conflicts
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your
computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
Ifthepowerlightisgreenandthecomputerisnotresponding— See Diagnostic Lights.
Ifthepowerlightisblinkinggreen— The computer is in standby mode. Press a key on the keyboard or move the mouse to resume
normal operation.
Ifthepowerlightisoff— The computer is either turned off or is not receiving power.
l Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
l If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip
is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on
properly.
l Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
l Ensure that the main power cable and front panel cable are securely connected to the system board.
Ifthepowerlightisamberandgreenorsteadyamber— A device might be malfunctioning or incorrectly installed.
l Remove and then reinstall the memory modules. See Memory.
l Remove and then reinstall any cards. See Cards.
l Remove and then reinstall the graphics card, if applicable. See Cards.
Ifthepowerlightisblinkingamber—
The computer is receiving electrical power, but an internal power problem might exist.
l Ensure that the voltage is set (see voltage selection switch) to match the AC power at your location (if applicable).
l Ensure that the processor power cable is securely connected to the system board.
Eliminateinterference— Some possible causes of interference are:
l Power, keyboard, and mouse extension cables
l Too many devices on a power strip
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