Before You Call
Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist). If possible, turn on your computer before you call Dell for assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other
troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Contacting Dell
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
You may also be asked for your Service Tag (located on the back or bottom of your computer).
CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.
Service Tag (bar code on the back or bottom of the computer):
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Are you connected to a network? Yes No
Network, version, and network adapter:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: Incertaincountries,supportspecifictoDellXPS™portablecomputersisavailableataseparatetelephonenumberlistedforparticipating
countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number
listed and your call will be routed appropriately.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Local Numbers, and
Toll-Free Numbers
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC®storage products:
la_enterprise@dell.com
toll-free:0-800-444-0730
toll-free:0-800-444-0733
To Next Page
Loading...
Need help?
General
