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Troubleshooting
Universal Serial Bus (USB) specific problems
Common symptoms What you experience Possible solutions
USB interface is not
working
USB peripherals are not
working
• Check that your monitor is turned on.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream port).
• Turn the monitor off and then back on again.
• Reboot the computer.
• Some USB devices like external portable hard drive require higher electric
current; connect the device directly to the computer system.
USB-C port with
icon on the rear side of
the monitor does not
supply power
USB peripherals cannot
be charged
• Check that the connected device is compliant with the USB-C specification.
The USB-C port (video and data) with icon supports USB 5Gbps and an
output of 65 W.
• Check that you use the USB-C cable shipped with your monitor.
USB 5Gbps interface is
slow
USB 5Gbps peripherals
working slowly or not
working at all
• Check that your computer is USB 5Gbps - compatible.
• Some computers have USB 3.2, USB 2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream port).
• Reboot the computer.
Wireless USB
peripherals stop
working when a USB 3.2
device is plugged in
Wireless USB peripherals
responding slowly or only
working as the distance
between itself and its
receiver decreases
• Increase the distance between the USB 3.2 peripherals and the wireless USB
receiver.
• Position your wireless USB receiver as close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position the wireless USB receiver as far away
as possible from the USB 3.2 port.
Wireless USB mouse
does not work properly
When connected to a USB
port on the Quick Access
panel at the bottom of
the monitor, the wireless
USB mouse stops
responding (or becomes
unresponsive) during use.
• Unplug the wireless USB mouse receiver and re-plug it into the rear side USB
port of the monitor.
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