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Getting Started Connections Settings Playback Remote ControlMulti-zone Information Specifications
GVideoH
Symptom Cause / Countermeasure Page
No sound is produced 
from center speaker.
When playing monaural audio sources, select a  surround mode 
other than “STANDARD” (Dolby/DTS Surround).
• 71, 72
No sound is produced 
from surround 
speakers.
Set the surround mode to a mode for surround playback.• 71, 72
No sound is produced 
from surround back 
speaker.
Check  that  the  surround  back  speaker’s  power  amplifier 
assignment is set to “Normal”. 
Set  the  surround  back  speakers  to  something  other  than 
“None”.
Set  “Surround  Parameter”  –  “Surround  Back”  to  something 
other than “OFF”.
Set the surround mode to the surround playback mode.
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35
74
71, 72
No sound is produced 
from subwoofer.
Turn on the subwoofer’s power.
Set the subwoofer to “Yes”.
Check the subwoofer connections.
Increase the subwoofer’s channel level.
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34
13
36
DTS sound is not 
output.
Set  the  Blu-ray  disc/DVD  player’s  audio  output  setting  to  “Bit-
stream”.  For  details,  refer  to  the  Blu-ray  disc/DVD  player’s 
operating instructions.
Use a DTS-compatible Blu-ray disc player/DVD player.
Set the decode mode to “Auto” or “DTS”.
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50
Dolby TrueHD, DTS-
HD, Dolby Digital Plus 
audio is not output.
Make HDMI connections.
Set  the  Blu-ray  disc/DVD  player’s  audio  output  setting  to  “Bit-
stream”.  For  details,  refer  to  the  Blu-ray  disc/DVD  player’s 
operating instructions.
Use a DTS-compatible Blu-ray disc player.
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14
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Symptom Cause / Countermeasure Page
No picture appears. Check  the  connections  of  the  AVR-4310CI’s  video  output 
terminals and the TV’s input terminals.
Make the proper input setting for the  input terminals of the TV 
connected to the AVR-4310CI.
Cancel the PURE DIRECT mode.
High  definition  (1080i/720p)  and  progressive  (480p/576p)  video 
signals  are  not  down-converted.  Set  the  player  to  interlace 
(480i/576i) signals.
Check the “Video Select” setting.
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14, 15
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72
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48
Picture  cannot  be 
recorded.
The REC OUT video terminal does not have a video conversion 
function, so use a video cable to input video signals, an S-Video 
cable to input S-Video signals.
• 17
DVDs  cannot  be 
copied on a VCR.
This  is  not  a  malfunction.  Most  movie  software  includes  copy 
prevention signals and cannot be copied.
• –
GUI is not displayed. Set “Format” according  to the format (NTSC or PAL) of the TV 
being used.
• 43
GAudioH
GHDMIH
Symptom Cause / Countermeasure Page
HDMI audio signals 
are not output from 
speakers.
Set “HDMI Audio Out” to “AMP” to output HDMI audio signals 
from the speakers.
• 37
No picture appears 
with HDMI 
connections.
Check the connection of the HDMI connectors.
Select  the  input  source  assigned  to  the  HDMI  terminal  at 
“HDMI”.
Connect a monitor that is  compatible  with  copyright  protection 
(HDCP).
Check that the output format (HDMI FORMAT) of the connected 
player, etc., matches the TV’s compatible input formats.
Depending on the monitor you have connected, the display may 
not be correct when you set to “Auto (Dual)”. In such a case, set 
to either “Monitor 1” or “Monitor 2”.
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27, 47
14
14, 15
37
No sound is output 
from the monitor 
connected with HDMI 
connections.
Set  “HDMI  Audio  Out”  to  ”TV”  to  output  HDMI  audio  signals 
from the TV.
• 37
When performing the 
following operations 
on a connected 
device, AVR-4310CI 
has the same 
operations.
Power ON/OFF
Switching  audio 
output devices
Adjust volume
Switch input source
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Set “HDMI Control” – “Control” to “OFF”. When you only want 
to operate the power on/off each device, set “Power Off Control” 
to “OFF”.
• 37
GControl dock for iPodH
Symptom Cause / Countermeasure Page
iPod  cannot  be 
played.
Connect to the terminal to which “iPod dock” was assigned and 
switch the input source.
Check the iPod connections.
Plug the control dock for iPod’s AC adapter into a power outlet. 
Communications  with  the  AVR-4310CI  are  not  possible  unless 
the AC adapter is plugged in.
Some iPods do not support being used connected directly to the 
USB port.
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27, 48
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Troubleshooting
1.AVR4310CIEU.indd   109 2009/04/14   16:38:31