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Call Queue Examples of Use
Examples of Use
Attendant Terminal for an
Operator with Two
System Telephones
The operator switches all incoming
calls and can either work on the
OpenPhone 65 or the mobile termi-
nal, the OpenPhone 25/27.
Configuration
■ Configure the system access or
access for multiple terminals un-
der PBX Configuration: Ports:
S
0
.
■ Configure the OpenPhone 65
and the RFP 21/23 under PBX
Configuration: Ports: U
pn
.
■ Configure a trunk key for the
OpenPhone 65 under PBX Con-
figuration: System telephones.
■ Configure the OpenPhone 25/27
under PBX Configuration:
Ports: DECT-PP and assign the
OpenPhone 25/27 its own tele-
phone number. Check in the
OpenPhone 25/27.
■ Under PBX Configuration: Call
Distribution: Incoming route all
incoming calls to the number of
the OpenPhone 65 trunk key.
■ In the Configurator, create a
new group called “Operators”
under User Manager: User
groups. Activate “Call queue”,
“Call waiting protection” and
“Call forwarding” for this group
and set the Dial out: External
option appropriately.
■ Create a user called “Operator 1”
under User Manager: User. As-
sign this user to the “Operators”
user group. Assign the tele-
phone numbers of the
OpenPhone 65 trunk key and
the number of the mobile
OpenPhone 25/27 to this user.
■ Activate
Call wait. prot.
(call waiting protection) on both
terminals in the
Protection
menu.
■ Configure a function key on the
OpenPhone 65 which activates/
deactivates a “call forwarding
immediately” to the telephone
number of the mobile
OpenPhone 25/27 (in the menu
Call forwarding: Divert
phone: Immediately
).
Use
Incoming calls are routed to the
OpenPhone 65 manned by the oper-
ator, who then puts the calls
through. A queue is used so that call-
ers do not get a busy signal. The dis-
play on the OpenPhone 65 indicates
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