53Appendix A: Troubleshooting 53
Dexcom G6
®
System • Using Your G6
A.5 Cannot Hear Alarm/Alerts
Receiver
Your receiver beeps, vibrates, and displays a message for Urgent Low Alarm, Urgent
Low Soon Alert, Sensor Failed Alert, and the Transmitter Alert. For all other alerts,
your receiver is more discreet. For the first alarm/alert, it vibrates and displays a
message. If the alarm/alert repeats, the receiver adds a beep.
If you cannot hear your alarm/alerts on your app, verify that the app, Bluetooth,
volume, and notifications are on. See the G6 user guide for smart device suggested
settings.
If you cannot hear your alarm/alerts on your receiver, change your alarm/alerts
ringtone in Menu > Sounds. Use Menu > Sounds > Test Sound to try out the
selected sound to make sure you can hear it easily.
App
If you cannot hear your alarm/alerts on our app, verify that the app, Bluetooth,
volume, and notifications are on. If your smart device is on mute/Do Not Disturb
but you still want to get your critical alarm/alerts, make sure Always Sound is on.
See Chapter 2 for smart device suggested settings. See your smart device product
instructions to test the speaker.
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