Chapter 5
Troubleshooting
Page 39
Use these tables if you have problems using the system before calling the
Customer Service Center. Many problems arise from misunderstandings of
how the system works, especially when you are just becoming familiar with
it. These tables cover many problems, usually with a simple solution for each
one. To solve a particular problem, do the following:
1. Review the section in this Guide that relates to the problem.
2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.
• Read the What’s Happening column until you find the problem.
• Try each of the suggested solutions in the What to Do column.
3. If the problem cannot be solved using the above steps, call the Customer
Service Center at 1-800-333-DISH (3474).
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