Chapter 5
Page 40
Troubleshooting
Troubleshooting Tables
Monitor
What is Happening What to Do
Monitor won’t turn on. • Press the TV power button.
• Make sure the monitor is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in
something else.
• Something might be wrong with your remote control. Press the POWER button on the
front of the monitor. If the monitor turns on, check and replace the remote control bat-
teries.
• The front panel controls may be locked (disabled). Use the remote control to unlock
the front panel controls by selecting the Front Panel Block in the Parental Control
menu and press OK to uncheck the box.
Can’t get to DISH Network programming. • Make sure your monitor is on.
• Monitor set for the wrong input. Press the SAT button on the remote control.
• Make sure the satellite receiver is on.
• Check your DISH DVI cable connections.
Remote won’t control the monitor. • Remote control may need to be reprogrammed. See the instructions on page 38.
• Make sure the remote control is in TV mode.
• Check and replace the remote control batteries.
Front panel buttons don’t work. • The front panel controls may be locked (disabled). Use the remote control to unlock
the front panel controls by selecting the Front Panel Block in the Parental Control
menu and press OK to uncheck the box.
• Unplug the monitor for two minutes and then plug it back in. Turn the monitor on and
try again.
Monitor turns off while playing. • Sleep timer may have been activated. Go to page 20 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait
30 seconds and then turn on again. If this happens frequently, the voltage in your house
may be abnormally high or low.
• Unplug. Wait five minutes. Plug in again.
Monitor turns on unexpectedly. • Wake up timer might have been activated. Go to page 20 for instructions.
• Auto On might have been activated by a power interruption. Go to page 29 for
instructions.
• You might have pressed a button on the remote control accidentally.
Blank screen. • Make sure the monitor is turned on.
• Make sure the component connected to the monitor is turned on.
• Try another channel or input
No sound, picture OK. • Maybe the sound is muted. Try pressing the volume up button to restore sound.
• If using S-Video or Y-P
B
-P
R
connections, remember to also connect the component’s
left and right audio output jacks to the monitor’s L/MONO and R Audio Input jacks.
• Make sure the INT/EXT switch on the back of the monitor is put on “INT”.
• The sound settings may not be set correctly. Go to page 14 for more information.
• Check the cable connectors.
Monitor will not turn on when SAT button is pressed. • Check Autotune menu to ensure that SAT/Cable is assigned to the DVI input.
Can’t select certain channels or inputs. • Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct
mode (press the TV/VCR button on your VCR).
Noisy stereo reception. • May be a weak station. Use Sound menu to choose mono sound.
No picture, no sound, but monitor is on. • Maybe the cable/air function is set to the wrong position.
• The channel or input might be blank — change channels or inputs.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/
ANTENNA jack, tune the monitor to channel 3 or 4 (whichever channel is selected on
the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button
on the VCR is in the correct mode (press the TV/VCR button on your VCR).
• Check cable connections.
• Make sure the component connected to the monitor is turned on.
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