14 Digital Monitoring Products, Inc. | Troubleshooting Guide
4
Are the phone numbers in communication entered correctly?
Make sure that the panel is dialing the correct phone number�
Make sure that the panel doesn’t need to dial a ‘9’ or other digit to get an outside line�
Be sure to include any pauses the panel needs�
Enter a P before the phone number for a three-second pause in the dialing sequence�
Enter a D to make the panel wait for dial tone before dialing�
5
Is panel wired for proper line seizure?
If a phone line is shared with house-phones, fax machine, or other equipment, proper line seizure is
a must� If the panel does not have line seizure and someone or something else is using the phone
line, the panel can’t use the line�
TRANSMIT TROUBLE
When the keypad displays TRANSMIT TRBL it means that the panel had to make at least three attempts to communicate
to the receiver� The way to clear Transmit Trouble is to get the panel to communicate on the first or second attempt�
XR SERIES PANELS:
1
To test cellular or network communication, enter the diagnostics menu (DIAG) and press CMD until
COMMSTATUS displays� Press any select key and enter the number of the path to be tested�
2
To test phone line communication, enter the User Menu; press the CMD key until the display reads
SYSTEMTEST?�
3
Press any Select key� Watch the keypad display� When it shows ATTEMPT NO: 1, the panel dials the first
Phone Number programmed in RECEIVER 1 PROG of Communication� When the panel successfully
communicates to the receiver, the keypad display changes to [TRANSMIT OKAY]� The panel attempts to
send this test-signal up to 10 times�
XT SERIES PANELS, ICOM, CELLCOM, AND DUALCOM:
1
To test cellular communication, enter the diagnostics menu (DIAG) and press CMD until CELL STATUS
displays� Press any select key to start the test�
2
To test a network connection, enter 984 + CMD and select NET�
3
To test phone line communication, enter the User Menu� Press the CMD key until the display reads
SYSTEMTEST?� Press any Select key� Watch the keypad display� When it shows ATTEMPT NO: 1, the panel
dials the first Phone Number programmed in RECEIVER 1 PROG of Communication� When the panel
successfully communicates to the receiver, the keypad display changes to [TRANSMIT OKAY]� The panel
attempts to send this test-signal up to 10 times�
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