Support and troubleshooting
Updating firmware
Spectrum features user-upgradable firmware. Updating the firmware may resolve issues and may
improve or add new features.
You can download the latest firmware updates from the Downloads section of our support page at
https://www.dough.tech/pages/downloads
. Special instructions may be included, so keep an eye
out for instructions.pdf.
Firmware is a specific class of software that provides low-level control for the device’s specific
hardware. Unlike device drivers which are stored on your computer’s system drive, firmware is
stored on the chips in the device itself. Though it rarely needs to be updated, firmware updates can
improve system security, performance, or stability, and can in some cases even add new
functionality.
IMPORTANT
Because firmware updates are written to non-volatile storage inside the monitor, there is a
certain risk involved when installing them. Despite built-in failsafe- and recovery features,
(a part of) Spectrum may not function properly if the update process is interrupted.
Therefore, you should always make sure your monitor is connected to a reliable power
source, and that you dedicate enough time to this process before you begin.
The documentation that comes with each firmware update lists the changes it enacts. We
recommend to only install firmware updates if you are experiencing issues with the
affected features or intend to use the new features it adds.
Installing firmware updates is always done at your own risk!
Take careful note of your monitor’s model number, and only use firmware files that are
specifically developed for your exact model. Using firmware developed for a different
model may cause (a part of) Spectrum to not function properly.
Always cross-check the model number of your monitor with the models listed in the
firmware update’s documentation! If you are uncertain about which firmware file is right for
your monitor, please contact our support team at
https://www.dough.tech/pages/support.
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