Support and troubleshooting
Contacting support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to
contact technical support at https://www.dough.tech/pages/support
. Have the following
information available when you contact Dough:
• Monitor model number
• Monitor serial number
• Purchase date on invoice
• Conditions under which the problem occurred
• Any error messages received
• Your hardware configuration
• Name and version of the software you are using
Locating the model and serial number
The serial number and product number are located on a label on the rear of the monitor. You may
need these numbers when contacting Dough about your issue.
The model number is a seven-digit alphanumerical code starting with ‘ES’.
The serial number is a twelve-digit alphanumerical code starting with ‘EVE’.
NOTE
You may need to remove the Spectrum Stand or VESA mount to read the label.
Model ES07DC9 may have its model number listed as ‘ES07D03/07DC9’.
Model ES07E30 may have its model number listed as ‘ES07D03/07E30’.
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