DXV AT200 - After-Sales Service

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1. Before Requesting Professional Repairs
If problems can not be solved by following the steps on page 60, contact your local customer service
representative.
● If you have additional questions that are not addressed in the user’s manual.
● If the power cord is damaged or the power cord is loose in the outlet.
● The outlet or power cord is overheating.
If the above condition is left as it is, unexpected accidents may occur. Be sure to consult us.
Never disassemble or modify this product, as this may result in electric shock, fire, and/
or injuries. In addition, disassembly of the product will void the warranty.
If water is leaking from the seat unit or the water supply system, disconnect the power plug from the
outlet and close the water shuto valve, as this may result in electric shock, fire, or floor flooding.
If the seat unit, power plug, or power cord are damaged (abnormal noise, odor, smoke,
high temperatures, cracking, or water leakage occurs), disconnect the power plug from
the outlet immediately, close the water shuto valve, and have the part repaired. Never
use any defective parts, as this may result in electric shock or fire.
2. See Your Warranty Page
This product comes with a limited warranty. Be sure to thoroughly read the warranty statement, which
can be found on page 69 of this manual. Keep your proof of purchase (typically the sales receipt from
your DXV by AMerican Standard dealer) where it can be accessed easily.
The warranty period is 3 years from the date of purchase.
Read the warranty statement to clarify which items are covered under the warranty, and which items are
not covered under the warranty.
3. Requesting Repairs
STOP
IF YOU HAVE ANY QUESTIONS, OR PARTS ARE DAMAGED OR MISSING, PLEASE DO NOT CONTACT,
OR RETURN, THIS PRODUCT TO THE STORE.
PLEASE CONTACT YOUR LOCAL CUSTOMER SERVICE REPRESENTATIVE
WE CAN TAKE CARE OF ANY QUESTION OR ISSUE YOU MAY HAVE.
■ Within the warranty period
When requesting warranty service, please have the following information available:
■ Outside the warranty period
If service is requested outside of the warranty period, the cost of service is responsibility of the product owner.
Service charges include a technical service fee, travel expenses, and parts costs.
■ Details you will be asked
1. Your contact information (e.g. name, address, phone)
2. Product model name/number and color
(See the product label on the side of the body.)
3. Date of installation
4. The reason for requesting service
After-sales Service