Dyness EnerCore DH200F - Quality Assurance

DH200F User Manual
©Dyness reserves the copyright of this document.
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9 Quality assurance
Warranty period: Refer to the quality assurance documents provided by various
equipment manufacturers. For Dyness energy storage products that fail within the
warranty period, we will be responsible for handling and providing appropriate
replacement or repair solutions, providing free maintenance services or replacing new
products. During the warranty period, we require customers to provide valid invoices and
dates of purchased products as evidence. At the same time, the Dyness trademark on the
product should be clearly visible to ensure the effectiveness of quality assurance.
We have the right not to provide quality assurance when the following situations occur:

The complete machine or parts have exceeded the free warranty period.

Improper installation, modification or use.
 Used under harsh environmental conditions beyond those specified in the product
manual, or damaged due to abnormal natural environmental factors.
 Faults or damages caused by installation, maintenance, modification or disassembly by
service agencies or individuals not authorized by Dyness.
 Fault or damage caused by using non-standard or non-authorized components or
software.
For failures caused by the above situations, Dyness can provide paid maintenance
services if required by customers.
If you have any questions about this product, please contact us. In order to solve your
problem more conveniently and quickly, please provide the following information:
 Product model
 Purchase product serial number

Fault description