TROUBLESHOOTING 109
Control panel functions
E-43A is getting power, the
control panel is not black,
but the buttons on the
control panel do not
function.
Possibly one of the following:
• Problem with the Fiery application
• Faulty user interface board
1 Recheck all cables and connections.
2 Reboot the E-43A.
3 If the problem persists, restore the backup, or reinstall
system software (see page 92).
4 If the problem persists, replace the user interface board
(see page 50).
DVD drive
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
1 Press the eject button below the DVD slot on the front of the
E-43A.
2 If the problem persists, check the cable connections to the
DVD drive (see page 43).
3 If the problem persists, you may need to replace the DVD
drive (see page 84).
4 If the problem persists, you may need to replace the
motherboard (see page 59).
System performance
System performs slowly
and/or hangs periodically.
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3 If the problem persists, restore the backup, or reinstall the
system software (see page 92).
4 Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see page 65).
5 If the problem persists, you may need to replace the
motherboard (see page 59).
Clock is slow. Missing or dead battery on the
motherboard
Replace the battery on the motherboard and update the time
in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
Symptom Possible cause Suggested action
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