72Service Guide: EFI Fiery Central integrated server
Troubleshooting
System performance
System performs slowly
and/or hangs
periodically.
Possibly one of the following:
• Board or cable connections are
loose or faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• CMOS settings need to be reset or
are corrupted
• Motherboard is faulty
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket
and that the fan cable is connected to the motherboard.
3 If the problem persists, reinstall the system software
(see page 55).
4 Check for missing or faulty DIMM and reseat the
DIMM to remove any oxidation on the connector (see
page 33).
5 If the problem persists, you may need to replace the
motherboard (see page 30).
Clock is slow.
• Missing or dead battery on the
motherboard
Replace the battery on the motherboard and update the
time in the Windows Control Panel (if a monitor is
connected), Command WorkStation, or WebTools.
The FC integrated
server hangs during the
user software
installation segment.
Possibly one of the following:
• The time and date need to be
configured in the FC integrated
server BIOS. (If the battery was
removed from the FC integrated
server motherboard during service
and the time and date were not
configured in Setup afterward, the
FC integrated server will hang
during the user software
installation segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1 Set the time and date in the BIOS:
• Power off the FC integrated server and remove the
User Software DVD when it ejects.
• If not already connected, connect a keyboard and a
monitor to the FC integrated server.
• Power on the FC integrated server and immediately
press F2 repeatedly to start the BIOS setup utility.
• Configure the time and date. (To navigate, use the tab
key and the -/+ keys).
• Save changes and exit (F10).
• When the FC integrated server reaches Idle, power
off and then begin a full software installation again,
starting with the System Software DVD (see page 55).
2 If the problem persists, obtain another User Software
DVD and begin software installation again starting with
the System Software DVD (see page 55).
3 If the problem persists, you may need to replace the
DVD drive (see page 52).
If replacing the DVD drive does not correct the
problem, reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
page 43).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
Table 2: FC integrated server error messages and condition (Continued)
Symptom Possible cause Suggested action
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