Elmo MX-P - Advanced Image and Video Issues

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The image does not move.
・ The ”Freeze” function is selected by pressing button
on the Operating panel. Cancel the freeze status by
pressing button again.
・ The ”Freeze” function is selected by Image Mate 4. Cancel
the freeze status to resume the live image feed.
・ Please reconnect all the cables
The image is striped.
・ This may be interference fringes between dots of printed
matter and TV scanning lines or CMOS pixels. Changing
the shooting range may improve the problem.
・ The image may be distorted when shooting a monitor
screen while the live image feed is displayed.
・ Vertical stripes may appear on an LCD projector image.
Manually adjusting the dot clock at the projector side may
help the problem.
・ Vertical stripes may appear when shooting in dark
conditions. Making the shooting environment brighter may
reduce the vertical stripes.
The UVC video stream is
upside down.
・ Verify that the graphic driver and other device drivers of
your computer are the latest version. You can download
the latest version of device drivers from the official website
of the manufacturer of your computer.
Other image than the
camera image overlaps on
the UVC video stream.
・ Depending on your software, OS or the connection status,
other images than the camera image may be overlapped
on the camera image. This can be solved by reconnecting
the MX-P or restarting the software.
No UVC video stream is
displayed. (An error
message appears.)
・ The software may recognize it as error when it takes time
to prepare the image output. Restart the MX-P and
reconnect it to the computer. Then restart the software.
Fails to output the UVC
video stream.
・ Disconnect the USB cable and restart the software. Then
connect the USB cable again.
The UVC video stream
sometimes freezes.
・ The displayed image may pause for a brief second when
the object moves quickly. In that case, adjusting the
brightness manually may improve the problem.
There is a distortion of the
image.
・ Use a high-spec computer. Also, reducing the resolution or
frame rate may improve the distortion of the image.
4K image cannot be
displayed.
・ The system requirements to display 4K image are as
follows:
CPU：Intel® Core™ i７ and 3GHz or higher
Memory：16GB
Graphic board：GeForce GTX750 or higher