Section 15: In Case of Difficulty
207
Problem: Inadequate Exhaust.
Solution:
1. The closer the blower is to the machine the better exhaust you will receive.
2. Clean your exhaust system on a regular basis including engraver and blower.
Use a bottlebrush and a vacuum on the areas where the exhaust buildup
accumulates.
Problem: Engraver will not power up. Nothing transpires when engraver is
turned on.
Solution:
1. Verify there is power being supplied to the engraver, that your outlet is in good
working condition and that the engraver is actually plugged in.
2. Check to make sure the carriage can be moved freely with the power off. If the
engraver can’t find the home position, it will not power up properly.
Problem: Poor engraving quality.
Solution:
1. If you feel you are not getting the depth that you once were, this is probably a
maintenance issue. Inspect and clean the mirrors and lenses. If you are not sure
of the location of all of your mirrors, contact Epilog technical support at
Technical Support at 1 (303) 215-9171.
2. If you are experiencing a blurry or erratic image, check to make sure you are in
focus and all optics are clean.
3. If you are experiencing a double image problem or any other quality issue, it is
best to run a sample of what the machine is doing and send it to:
Technical Support Department
Epilog Laser Corporation
16371 Table Mountain Parkway
Golden, CO 80403; USA
Phone: 1 (303) 215-9171
Fax: 1 (303) 277-9669
Email: tech@epiloglaser.com
4. Please include a letter stating the configuration of your machine along with
speed and power settings of the sample you ran and any other pertinent
information.
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