Troubleshooting 106
Canceling Printing
Press the + Cancel Job button on the printer‘s control panel.
To cancel a print job before it is sent from your computer, see “Cancelling a Print Job” on page 33.
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the
PostScript driver. All procedural instructions refer to the PostScript printer driver.
Paper Jam
Explanation:
A paper jam occurs.
Clear the paper jam. See “Clearing Jammed Paper” on page 76 for instructions.
Reset All
Explanation:
All printer settings have been reset to the default configuration, or to the last settings that were
saved.
Service Required (engine error)
Explanation:
A print engine error has been detected.
Turn off the printer. Wait at least 5 seconds, then turn it back on. If the lights come on again, turn
off the printer, unplug the power cord, and contact a qualified service representative.
Cancel All Print Jobs
Explanation:
The printer is canceling all print jobs in the printer memory, including jobs the printer is currently
receiving or printing.
Wait until the cancellation is finished.
Service Required (controller error)
Explanation:
A controller error has been detected.
Turn off the printer. Wait at least 5 seconds, then turn it back on. If all the lights come on again,
turn off the printer, unplug the power cord, and contact a qualified service representative.
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