Troubleshooting 109
The printer does not print normally via the network interface (only for the
DN model)
For Windows users only
The Data Format setting in the printer’s Properties is
not set to ASCII or TBCP.
The printer cannot print binary data when it is connected to
the computer via the USB interface. Make sure that the Data
Format setting, which is accessed by clicking Advanced on the
PostScript sheet of the printer’s Properties, is set to ASCII or
TBCP.
If your computer is running Windows Vista, Vista x64, XP, XP x64,
click the Device Settings tab in the printer’s Properties, then
click the Output Protocol setting and select ASCII or TBCP.
Cause What to do
The Data Format setting is different from the data
format setting specified in the application (except on
Mac OS X)
If the file is created in an application that allows you to
change the data format or encoding, such as Photoshop,
make sure that the setting in the application matches that in
the printer driver.
For Windows users only
The computer is connected to the network using
AppleTalk in a Windows 2000 environment, and the
Send CTRL+D Before Each Job or Send CTRL+D After
Each Job setting on the Device Settings sheet of the
printer’s Properties dialog box is set to Yes.
Make sure that both the Send CTRL+D Before Each Job and
Send CTRL+D After Each Job settings are set to No.
The network connection is something other than
AppleTalk, and the Data Format setting is not set to
ASCII data.
The network connection is something other than AppleTalk,
and the Data Format setting is not set to ASCII data.
For Windows users only
The print data is too large.
Click Advanced on the PostScript sheet of the printer’s
Properties, then change the Data Format setting from ASCII
data (default) to TBCP (Tagged binary communications
protocol).
When the Binary setting is set to On, TBCP is not available. Use
the Binary protocol. For details about setting, see the Network
Guide.
For Windows users only
Printing cannot be performed using the network
interface.
Click Advanced on the PostScript sheet of the printer’s
Properties, then change the Data Format setting from ASCII
data (default) to TBCP (Tagged binary communications
protocol).
When the Binary setting is set to On, TBCP is not available. Use
the Binary protocol. For details about setting, see the Network
Guide.
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