Epson ES-580W - Scanned Image Problems; Straight Lines Appear When Scanning from ADF; Glass Dirt Alert Does Not Disappear

❏ Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
❏ When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only
le.
For more information on your security
soware’s
functions, see the help and so on supplied with the
soware. e
TWAIN.log
le
is saved in the following locations.
C:\Users\(user name)\AppData\Local\Temp
Scanned Image Problems
Straight Lines Appear when Scanning from ADF
❏ Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏ Remove any trash or dirt that adheres to the original.
❏ Using Detect Glass Dirt feature, alert message appears when dirt is detected on the scanner glass.
Select Settings on the home screen > Scanner Settings > Detect Glass Dirt, and then select On-Low or On-
High.
When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a
so cloth.
Note:
❏ Depending on the dirt, it may not be detected correctly.
❏ If the detection does not work correctly, change the setting.
Select On-High if the dirt is not detected. Select On-Low or O if the alert is displayed by a misdetection.
Related Information
& “Cleaning Inside the Scanner” on page 138
Glass Dirt Alert Does Not Disappear
If the glass dirt alert screen appears aer cleaning the inside of the scanner, check the glass surface again. If there
are scratches on the glass, they will be detected as a glass dirt.
Glass part will be required to replace. Contact your local dealer to repair.
Solving Problems > Scanned Image Problems > Glass Dirt Alert Does Not Disappear
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