Note:
If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.
Click
Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings
tab > Scan Settings button.
In Epson Scan 2, click the Main Settings tab, and then click Customize in Document Size.
Character is not Recognized Correctly
Check the following to increase the recognition rate of OCR (Optical Character Recognition).
❏ Check that the original is placed straight.
❏ Use an original with clear text. Text recognition may decline for the following types of originals.
❏ Originals that have been copied several times
❏ Originals received by fax (at low resolutions)
❏ Originals where the letter spacing or line spacing is too small
❏ Originals with ruled lines or underlining over the text
❏ Originals with hand written text
❏ Originals with creases or wrinkles
❏ Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as
possible.
❏ When saving to Microso® Oce or Searchable PDF les, check that the correct languages are selected.
Check the Language in each save setting window.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the application settings by using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is one of the applications supplied with the scanner soware.
1.
Start Epson Scan 2 Utility.
❏ Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏ Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2.
Select the Other tab.
Solving Problems
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Scanned Image Problems
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Cannot Solve Problems in the Scanned Image
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