Help for Users in Australia/New
Zealand
Epson Australia/New Zealand wishes to provide you
with a high level of customer service. In addition to
your product documentation, we provide the
following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify
and resolve problems. The dealer should always be the
first call for advise on problems; they can often solve
problems quickly and easily as well as give advise on
the next step to take.
Internet URL
Australia
https://www.epson.com.au
New Zealand
https://www.epson.co.nz
Access the Epson Australia/New Zealand World Wide
Web pages.
The site provides a download area for drivers, Epson
contact points, new product information and
technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make
sure our clients have access to advice. Operators on
the Helpdesk can aid you in installing, configuring
and operating your Epson product. Our Pre-sales
Helpdesk staff can provide literature on new Epson
products and advise where the nearest dealer or
service agent is located. Many types of queries are
answered here.
The Helpdesk numbers are:
Australia Phone: 1300 361 054
Fax: (02) 8899 3789
New Zealand Phone: 0800 237 766
We encourage you to have all the relevant information
on hand when you ring. The more information you
prepare, the faster we can help solve the problem. This
information includes your Epson product
documentation, type of computer, operating system,
application programs, and any information you feel is
required.
Help for Users in Singapore
Sources of information, support, and services available
from Epson Singapore are:
World Wide Web
(https://www.epson.com.sg)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), Sales
Enquiries, and Technical Support via e-mail are
available.
Epson HelpDesk
(Toll Free: 800-120-5564)
Our HelpDesk team can help you with the following
over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
(https://www.epson.co.th)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), and
e-mail are available.
Epson Hotline
(Phone: (66)2685-9899)
Our Hotline team can help you with the following
over the phone:
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
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