Epson WF-C878RDWF - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................529

Contacting Epson Support...........................................529

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Table of Contents2
Guide to this Manual8
Introduction to the Manuals8
Searching for Information8
Printing Only the Pages You Need9
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations10
Operating System References10
Trademarks11
Copyright12
Important Instructions14
Safety Instructions15
Safety Instructions for Ink16
Printer Advisories and Warnings16
Advisories and Warnings for Setting up the Printer16
Advisories and Warnings for Using the Printer17
Advisories and Warnings for Using the Touchscreen17
Advisories and Warnings for Using the Printer with a Wireless Connection17
Advisories and Warnings for Transporting or Storing the Printer18
Protecting Your Personal Information18
Part Names and Functions19
Front20
Rear24
Guide to the Control Panel26
Control Panel27
Home Screen Configuration28
Guide to the Network Icon29
Menu Screen Configuration30
Job/Status Screen Configuration31
Entering Characters32
Viewing Animations32
Loading Paper34
Paper Handling Precautions35
Paper Size and Type Settings36
List of Paper Type36
List of Detected Paper Sizes37
Loading Paper37
Loading Envelopes38
Loading Pre-Punched Paper38
Loading Long Papers39
Placing Originals40
Placing Originals41
Detecting the Original Size Automatically43
Originals that Are Not Supported by the ADF43
Inserting and Removing a Memory Device44
Inserting an External USB Device45
Removing an External USB Device45
Sharing Data on a Memory Device45
Printing47
Printing Documents48
Printing from a Computer - Windows48
Printing a Document Using the Postscript Printer Driver (Windows)71
Printing from a Computer - Mac os75
Printing Using a Postscript Printer Driver - Mac os X83
Printing PDF Files from a Memory Device88
Printing Documents from Smart Devices (Ios)89
Printing Documents from Smart Devices (Android)90
Printing on Envelopes91
Printing on Envelopes from a Computer (Windows)91
Printing on Envelopes from a Computer (Mac OS)91
Printing Photos92
Printing JPEG Files from a Memory Device92
Printing TIFF Files from a Memory Device93
Printing Web Pages94
Printing Web Pages from a Computer94
Printing Web Pages from Smart Devices94
Printing Using a Cloud Service95
Registering to Epson Connect Service from the Control Panel95
Copying98
Available Copying Methods98
Copying Originals98
Copying on 2-Sides98
Copying by Enlarging or Reducing99
Copying Multiple Originals Onto One Sheet100
Copying in Page Order101
Copying Originals Using Good Quality101
Copying ID Card102
Copying Books102
Basic Menu Options for Copying102
Color Mode103
Density103
Paper Setting103
Reduce/Enlarge103
Original Type103
2-Sided104
Advanced Menu Options for Copying104
Multi-Page104
Original Size104
Finishing104
Mixed Size Originals105
Orientation (Original)105
Book->2 Pages105
Image Quality105
Binding Margin105
Reduce to Fit Paper106
Remove Shadow106
Remove Punch Holes106
ID Card Copy106
Scanning107
Available Scanning Methods108
Scanning Originals to a Network Folder108
Destination Menu Options for Scanning to a Folder109
Scan Menu Options for Scanning to a Folder110
Scanning Originals to an Email111
Recipient Menu Options for Scanning to an Email112
Scan Menu Options for Scanning to an Email112
Scanning Originals to a Computer114
Scanning Originals to a Memory Device116
Basic Menu Options for Scanning to a Memory Device116
Advanced Menu Options for Scanning to a Memory Device117
Scanning Originals to the Cloud118
Basic Menu Options for Scanning to the Cloud118
Advanced Menu Options for Scanning to the Cloud119
Scanning Using WSD120
Setting up a WSD Port120
Scanning Originals to a Smart Device122
Faxing (Fax-Capable Printers Only)123
Before Using Fax Features124
Overview of this Printer's Fax Features124
Feature: Sending Faxes124
Feature: Receiving Faxes125
Feature: PC-FAX Send/Receive (Windows/Mac OS)127
Features: Various Fax Reports127
Feature: Status or Logs for Fax Jobs127
Feature: Fax Box128
Feature: Security When Sending and Receiving Faxes128
Features: Other Useful Features128
Sending Faxes Using the Printer129
Selecting Recipients129
Various Ways of Sending Faxes130
Receiving Faxes on the Printer137
Receiving Incoming Faxes137
Receiving Faxes by Making a Phone Call138
Saving and Forwarding Received Faxes140
Viewing Received Faxes Saved in the Printer on the LCD Screen141
Menu Options for Faxing142
Recipient142
Fax Settings143
More145
Menu Options for Fax Box146
Inbox/Confidential146
Stored Documents148
Polling Send/Board149
Checking the Status or Logs for Fax Jobs153
Displaying Information When Received Faxes Are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)153
Checking Fax Jobs in Progress154
Checking the Fax Job History155
Reprinting Received Documents155
Sending a Fax from a Computer155
Sending Documents Created Using an Application (Windows)156
Sending Documents Created Using an Application (Mac OS)158
Receiving Faxes on a Computer160
Saving Incoming Faxes on a Computer160
Canceling the Feature that Saves Incoming Faxes to the Computer161
Checking for New Faxes (Windows)161
Checking for New Faxes (Mac OS)162
Checking the Consumables Status165
Improving Paper Feeding Problems for Paper Cassette165
Improving Print, Copy, Scan, and Fax Quality166
Adjusting the Print Quality166
Checking and Cleaning the Print Head167
Running Power Cleaning168
Preventing Nozzle Clogging169
Aligning Ruled Lines169
Cleaning the Paper Path for Ink Smears170
Cleaning the Scanner Glass170
Cleaning the ADF172
Adjusting Print Quality Per Paper175
Saving Power176
Saving Power (Control Panel)176
Installing or Uninstalling Applications Separately177
Installing the Applications Separately177
Installing a Postscript Printer Driver179
Adding the Printer (for Mac os Only)180
Uninstalling Applications180
Updating Applications and Firmware182
Moving and Transporting the Printer184
Moving the Printer184
Transporting the Printer185
Replacing Maintenance Rollers in Paper Cassette 1186
Replacing Maintenance Rollers in Paper Cassette 2 to 4191
Solving Problems196
The Printer Does Not Work as Expected197
The Printer Does Not Turn on or off197
Power Turns off Automatically197
Paper Does Not Feed or Eject Correctly198
Cannot Print203
Cannot Start Scanning221
Cannot Send or Receive Faxes234
Error Code Is Displayed on the Status Menu250
Cannot Operate the Printer as Expected256
A Message Is Displayed on the LCD Screen261
Paper Gets Jammed262
Preventing Paper Jams263
It Is Time to Replace Ink Supply Units263
Ink Supply Unit Handling Precautions263
Replacing Ink Supply Units265
It Is Time to Replace the Maintenance Box265
Maintenance Box Handling Precautions265
Replacing a Maintenance Box265
Printing, Copying, Scanning, and Faxing Quality Is Poor266
Print Quality Is Poor266
Copy Quality Is Poor274
Scanned Image Problems280
The Quality of the Sent Fax Is Poor282
Received Fax Quality Is Poor284
Cannot Solve Problem after Trying All Solutions285
Cannot Solve Printing or Copying Problems285
Adding or Replacing the Computer or Devices286
Connecting to a Printer that Has Been Connected to the Network287
Using a Network Printer from a Second Computer287
Using a Network Printer from a Smart Device288
Re-Setting the Network Connection288
When Replacing the Wireless Router288
When Changing the Computer289
Changing the Connection Method to the Computer290
Making Wi-Fi Settings from the Control Panel292
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)294
About Wi-Fi Direct294
Connecting to an Iphone, Ipad or Ipod Touch Using Wi-Fi Direct295
Connecting to Android Devices Using Wi-Fi Direct298
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct300
Disconnecting Wi-Fi Direct (Simple AP) Connection304
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID304
Checking the Network Connection Status305
Checking the Network Connection Status from the Control Panel305
Printing a Network Connection Report306
Printing a Network Status Sheet312
Checking the Network of the Computer (Windows Only)312
Using Optional Items314
List of Optional Items315
Wiring Codes with Clamps316
Printer Stand316
Installing the Printer Stand316
Moving the Printer While the Printer Stand Is Attached322
Printer Stand Specifications323
Optional Cassette Unit323
Installing the Paper Cassette Units323
Setting the Paper Cassette Unit in the Printer Driver328
Moving the Printer While the Paper Cassette Units Are Attached329
Problems with the Paper Cassette Unit329
Paper Cassette Unit Specifications330
Product Information331
Paper Information332
Available Paper and Capacities332
Unavailable Paper Types338
Consumable Products Information339
Ink Supply Unit Codes339
Maintenance Box Code339
Maintenance Rollers Codes339
Software Information340
Software for Printing340
Software for Scanning345
Software for Faxing347
Software for Package Creation348
Software for Making Settings or Managing Devices348
Software for Updating351
Settings Menu List351
General Settings351
Print Counter377
Supply Status377
Maintenance377
Language378
Printer Status/Print379
Contacts Manager379
User Settings380
Authentication Device Status380
Epson Open Platform Information380
Product Specifications380
Printer Specifications380
Scanner Specifications381
ADF Specifications382
Fax Specifications (Fax-Capable Printers Only)382
Using Port for the Printer383
Interface Specifications385
Network Specifications385
Postscript Level 3 Compatibility388
Supported Third Party Services388
Memory Device Specifications388
Supported Data Specifications389
Dimensions389
Electrical Specifications390
Environmental Specifications390
Installation Location and Space391
System Requirements392
Font Specifications393
Available Fonts for Postscript393
Available Fonts for PCL (URW)394
List of Symbol Sets396
Epson Barcode Fonts (Windows Only)398
Regulatory Information407
Standards and Approvals407
German Blue Angel409
Restrictions on Copying409
Administrator Information410
Connecting the Printer to the Network411
Before Making Network Connection411
Panel413
Settings to Use the Printer415
Using the Print Functions415
Setting up Airprint423
Configuring a Mail Server423
Setting a Shared Network Folder427
Making Contacts Available443
Preparing to Scan454
Making Fax Features Available (Fax-Capable Printers Only)456
Making Basic Operation Settings for the Printer472
Problems When Making Settings475
Managing the Printer476
Introduction of Product Security Features476
Administrator Settings477
Restricting Available Features486
Disabling the External Interface488
Monitoring a Remote Printer489
Backing up the Settings491
Advanced Security Settings492
Security Settings and Prevention of Danger492
Controlling Using Protocols494
Using a Digital Certificate499
SSL/TLS Communication with the Printer504
Encrypted Communication Using Ipsec/Ip Filtering505
Connecting the Printer to an IEEE802.1X Network517
Solving Problems for Advanced Security520
Using Epson Open Platform526
Where to Get Help528
Technical Support Web Site529
Contacting Epson Support529
Before Contacting Epson529
Help for Users in Europe529
Help for Users in Taiwan529
Help for Users in Australia530
Help for Users in New Zealand530
Help for Users in Indonesia531
Help for Users in Malaysia533
Help for Users in the Philippines533
Help for Users in Singapore534
Help for Users in Thailand534
Help for Users in Vietnam534
Help for Users in India535
Help for Users in Hong Kong535

Epson WF-C878RDWF - Where to Get Help

Table of Contents

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