Epson WorkForce Pro WF-M5399

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Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest

reseller, visit latin.epson.com or call your nearest Epson sales office.

Parent topic: Solving Problems

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Table of Contents3
WF-M5399 User's Guide13
Product Basics14
Installing or Using Optional Parts14
Optional Accessories and Replacement Parts14
Installing the Optional Paper Cassette Units15
Enabling the Optional Paper Cassettes - Windows21
Enabling the Optional Paper Cassettes - Postscript Printer Software - Windows23
Enabling the Optional Paper Cassettes - Mac24
Enabling the Optional Paper Cassettes - Postscript Printer Software - Mac25
Product Parts Locations26
Product Parts - Front27
Product Parts - Inside29
Product Parts - Back30
Using the Control Panel31
Control Panel Buttons and Lights31
The LCD Screen32
Navigating the LCD Screen33
Entering Characters on the LCD Screen34
Viewing Animations35
Status Icon Information35
Changing LCD Screen Language37
Selecting the Date and Time37
Adjusting the Screen Brightness38
Turning off the Operation Time out Setting38
Checking for Software Updates39
Using Power Saving Settings39
Changing the Sleep Timer Settings40
Changing the Power off Timer Settings40
Epson Connect Solutions for Smartphones, Tablets, and more40
Setting up Epson Connect Services41
Using Epson Email Print41
Using Epson Remote Print42
Using the Epson Smart Panel Mobile App42
Using Airprint43
Setting up Printing on a Chromebook44
Android Printing Using the Epson Print Enabler44
Using the Mopria Print Service45
Voice-Activated Printing45
Wi-Fi or Wired Networking47
Network Security Recommendations47
Wi-Fi Infrastructure Mode Setup48
Selecting Wireless Network Settings from the Control Panel49
Wi-Fi Direct Mode Setup50
Connecting to a Mobile Device51
Modifying the Wi-Fi Direct Network Name or Password52
Wi-Fi Protected Setup (WPS)53
Using WPS to Connect to a Network54
Printing a Network Status Sheet54
Printing a Network Connection Report54
Network Connection Report Codes and Messages55
Changing or Updating Network Connections62
Changing a USB Connection to a Wi-Fi Connection62
Changing a Wi-Fi Connection to a Wired Network Connection62
Connecting to a New Wi-Fi Router63
Disabling Wi-Fi Features63
Enabling PCL or Postscript Printing65
Installing the PCL Driver - Windows65
Installing the Postscript (PS3) Printer Software - Windows67
Installing the Postscript (PS3) Printer Software - Mac67
Selecting PDL (Page Description Language) Settings68
PDL Print Configuration Options68
Selecting Printer Language and Interface Settings71
Printing Language and Interface Options71
Printing a PCL or PS3 (Postscript) Status Sheet72
Cancelling Printing Using a Product Button72
Loading Paper73
Loading Paper in the Paper Cassettes and Rear Paper Tray73
Paper Loading Capacity76
Double-Sided Printing Capacity81
Compatible Epson Papers83
Paper or Media Type Settings - Printing Software85
Selecting the Paper Settings for each Source - Control Panel86
Paper Type Settings - Control Panel86
Selecting Default Paper Settings - Administrator87
Selecting the Default Printer Settings88
Paper Source Settings Options88
Selecting the Universal Print Settings89
Universal Print Settings Options89
Printing from a Computer91
Printing with the Standard Epson Printer Software - Windows91
Selecting Basic Print Settings - Windows92
Paper Source Options - Windows94
Print Quality Options - Windows95
Multi-Page Printing Options - Windows95
Selecting Double-Sided Printing Settings - Windows95
Double-Sided Printing Options - Windows98
Print Density Adjustments - Windows98
Selecting Additional Layout and Print Options - Windows99
Image Options and Additional Settings - Windows100
Header/Footer Settings - Windows101
Selecting a Printing Preset - Windows103
Selecting Extended Settings - Windows105
Extended Settings - Windows106
Printing Your Document - Windows107
Locking Printer Settings - Windows108
Locked Setting Options109
Entering a User ID and Password for Printing111
Selecting Default Print Settings - Windows112
Changing the Language of the Printer Software Screens113
Changing Automatic Update Options114
Printing with the Built-In Epson Driver - Windows 10 S115
Selecting Print Settings - Windows 10 S115
Printing with the Epson Standard Printer Software - Mac119
Selecting Basic Print Settings - Mac120
Paper Source Options - Mac123
Print Quality Options - Mac123
Selecting Page Setup Settings - Mac124
Selecting Print Layout Options - Mac125
Selecting Double-Sided Printing Settings - Mac125
Selecting Printing Preferences - Mac127
Printing Preferences - Mac127
Printing Your Document - Mac128
Checking Print Status - Mac129
Printing from a Smartphone or Tablet130
Printing with the PCL Printer Software - Windows130
Synchronizing Printer Settings - PCL Driver - Windows131
Selecting Basic Print Settings - PCL Driver - Windows132
Selecting Default Print Settings - PCL Driver - Windows134
Locking Printer Settings - PCL Driver - Windows135
PCL Driver Locked Setting Options137
Printing with the Postscript (PS3) Printer Software - Windows138
Selecting Basic Print Settings - Postscript Printer Software - Windows138
Selecting Default Print Settings - Postscript Printer Software - Windows140
Printing with the Postscript (PS3) Printer Software - Mac140
Selecting Basic Print Settings - Postscript Printer Software - Mac141
Cancelling Printing Using a Product Button145
Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers146
Ink Pack Safety Instructions147
Check Ink and Maintenance Box Status148
Checking Ink Status on the LCD Screen148
Checking Ink and Maintenance Box Status - Windows148
Checking Ink and Maintenance Box Status - Mac150
Purchase Epson Ink Packs and Maintenance Boxes152
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers152
Removing and Installing Ink Packs154
Replacing the Maintenance Box155
Replacing the Paper Feed Rollers156
Resetting the Roller Counter on the LCD Screen157
Adjusting Print Quality158
Print Head Maintenance158
Print Head Nozzle Check158
Checking the Nozzles Using the Product Control Panel159
Checking the Nozzles Using a Computer Utility160
Print Head Cleaning163
Cleaning the Print Head Using the Product Control Panel163
Cleaning the Print Head Using a Computer Utility164
Print Head Alignment166
Aligning the Print Head Using the Product Control Panel167
Adjusting the Print Quality Using the Product Control Panel167
Cleaning the Paper Guide169
Cleaning the Translucent Film169
Checking the Number of Sheets on the LCD Screen171
Cleaning and Transporting Your Product173
Cleaning Your Product173
Transporting Your Product174
Administering Your Product180
Accessing the Web Config Utility180
Changing the Administrator Password in Web Config181
Configuring Product Settings182
Checking Status Information183
Managing the Network Connection183
Network Settings184
Setting Control Panel Options188
Configuring an Email Server188
Email Server Settings189
Sending Email Notifications189
Adjusting Power Saving Settings190
Importing and Exporting Product Settings191
Exporting Settings Using Web Config191
Importing Settings Using Web Config191
Updating Firmware Using Web Config192
Synchronizing the Date and Time with a Time Server192
Clearing the Internal Memory193
Enabling Periodic Cleaning193
Powering off or Rebooting the Product Remotely194
Restoring Default Product Settings194
Configuring Security Settings194
Connecting an Authentication Device195
Restricting Features Available for Users196
User Feature Restriction196
Configuring User Feature Restrictions196
Disabling the External Interface197
Setting up Password Encryption198
Working with Audit Logs198
Restricting PDL File Operations199
Enabling Program Verification on Start up199
Using Your Product on a Secure Network199
Configuring Protocols and Services in Web Config199
Protocol Settings200
Configuring SSL/TLS Communication204
Configuring SSL/TLS Settings204
Configuring a Server Certificate for the Product205
Configuring Ipsec/Ip Filtering205
About Ipsec/Ip Filtering206
Configuring the Default Ipsec/Ip Filtering Policy206
Configuring the Group Ipsec/Ip Filtering Policies206
Ipsec/Ip Filtering Policy Settings207
Ipsec/Ip Filtering Configuration Examples212
Configuring an Ipsec/Ip Filtering Certificate213
Connecting the Product to an IEEE 802.1X Network214
Configuring an IEEE 802.1X Network214
IEEE 802.1X Network Settings215
Configuring a Certificate for an IEEE 802.1X Network216
IEEE 802.1X Network Status216
Using a Digital Certificate217
About Digital Certification218
Obtaining and Importing a CA-Signed Certificate218
CSR Setup Settings219
CSR Import Settings220
Deleting a CA-Signed Certificate221
Updating a Self-Signed Certificate222
Importing a CA Certificate222
Deleting a CA Certificate223
Setting up Universal Print (Microsoft)223
Using Epson Device Admin Configuration Software223
Solving Problems224
Viewing the Help Screen224
Checking for Software Updates224
Product Status Messages225
Running a Product Check227
Resetting Control Panel Defaults228
Solving Setup Problems229
Product Does Not Turn on or off230
Noise after Ink Installation230
Software Installation Problems230
Solving Network Problems231
Product Cannot Connect to a Wireless Router or Access Point231
Network Software Cannot Find Product on a Network233
Product Does Not Appear in Mac Printer Window234
Cannot Print over a Network234
Solving Network Security Problems236
Cannot Create the Secure IPP Printing Port236
Cannot Update a Certificate or Create a CSR236
Cannot Import a Digital Certificate237
Deleted a CA-Signed Certificate237
Digital Certificate Warning Messages237
Solving Paper Problems239
Paper Feeding Problems239
Paper Jams Inside the Product240
Paper Ejection Problems240
Solving Problems Printing from a Computer241
Nothing Prints241
Product Icon Does Not Appear in Windows Taskbar243
Printing Is Slow244
Solving Page Layout and Content Problems246
Inverted Image246
Too Many Copies Print246
Blank Pages Print246
Incorrect Margins on Printout247
Incorrect Characters Print247
Incorrect Image Size or Position248
Slanted Printout249
Solving Print Quality Problems249
White or Dark Lines in Printout250
Blurry or Smeared Printout251
Faint Printout or Printout Has Gaps253
Grainy Printout253
Uninstall Your Product Software254
Uninstalling Printing Software - Windows255
Uninstalling Product Software - Mac255
Where to Get Help (U.S. and Canada)256
Where to Get Help (Latin America)257
Technical Specifications260
Windows System Requirements260
Mac System Requirements261
Paper Specifications261
Printable Area Specifications263
Ink Pack Specifications264
Dimension Specifications265
Electrical Specifications266
Environmental Specifications266
Interface Specifications267
Network Interface Specifications267
Safety and Approvals Specifications270
Notices271
Important Safety Instructions271
General Printer Safety Instructions271
Wireless Connection Safety Instructions273
LCD Screen Safety Instructions273
FCC Compliance Statement274
Binding Arbitration and Class Waiver274
Trademarks278
Copyright Notice278
Libtiff Software Acknowledgment279
A Note Concerning Responsible Use of Copyrighted Materials279
Default Delay Times for Power Management for Epson Products280
Copyright Attribution280

Epson WorkForce Pro WF-M5399 - Page 259

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