Epson WorkForce WF-2870 Series

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Epson Philippines Corporation

Trunk Line: +632-706-2609

Fax: +632-706-2663

Appendix

Where to Get Help

Contacting Epson Support

244

Main Page

Table of Contents2
About this Manual7
Introduction to the Manuals7
Using the Manual to Search for Information7
Marks and Symbols8
Descriptions Used in this Manual9
Operating System References9
Important Instructions10
Safety Instructions10
Safety Instructions for Ink10
Printer Advisories and Warnings11
Advisories and Warnings for Setting up the Printer11
Advisories and Warnings for Using the Printer11
Advisories and Warnings for Transporting or Storing the Printer12
Advisories and Warnings for Using the Printer with a Wireless Connection12
Advisories and Warnings for Using the LCD Screen12
Protecting Your Personal Information12
Printer Basics13
Part Names and Functions13
Guide to the Control Panel15
Control Panel15
Guide to the Home Screen16
Icons Displayed in the LCD Screen17
Basic Operations18
Entering Characters19
Viewing Animations19
Network Settings21
Network Connection Types21
Wi-Fi Connection21
Wi-Fi Direct (Simple AP) Connection21
Connecting to a Computer22
Connecting to a Smart Device23
Connecting to a Smart Device over a Wireless Router23
Connecting to an Iphone, Ipad, or Ipod Touch Using Wi-Fi Direct23
Connecting to Android Devices Using Wi-Fi Direct27
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct29
Making Wi-Fi Settings from the Printer33
Making Wi-Fi Settings by Entering the SSID and Password33
Making Wi-Fi Settings by Push Button Setup (WPS)35
Making Wi-Fi Settings by PIN Code Setup (WPS)36
Making Advanced Network Settings38
Checking the Network Connection Status39
Network Icon39
Checking Detailed Network Information from the Control Panel39
Printing a Network Connection Report40
Printing a Network Status Sheet46
Replacing or Adding New Wireless Routers47
Changing the Connection Method to a Computer47
Changing the Wi-Fi Direct (Simple AP) Settings48
Disabling Wi-Fi from the Control Panel48
Disconnecting Wi-Fi Direct (Simple AP) Connection from the Control Panel49
Restoring the Network Settings from the Control Panel50
Preparing the Printer52
Loading Papers52
Available Paper and Capacities52
Loading Paper in the Rear Paper Feed55
Loading Envelopes and Precautions57
Loading Long Papers58
List of Paper Type58
Placing Originals58
Available Originals for the ADF58
Placing Originals on the ADF59
Placing Originals on the Scanner Glass61
Managing Contacts63
Registering or Editing Contacts63
Registering or Editing Grouped Contacts64
Register Contacts on a Computer64
Menu Options for Settings66
Menu Options for General Settings66
Menu Options for Supply Status70
Menu Options for Maintenance71
Menu Options for Print Status Sheet71
Menu Options for Print Counter72
Menu Options for User Settings72
Menu Options for Customer Research72
Menu Options for Restore Default Settings72
Menu Options for Firmware Update73
Saving Power73
Saving Power - Control Panel73
Fax Settings74
Before Using Fax Features74
Connecting the Printer to a Phone Line74
Compatible Telephone Lines74
Connecting the Printer to a Phone Line75
Connecting Your Phone Device to the Printer76
Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)77
Making Settings Individually for Printer's Fax Features79
Setting Receive Mode79
Making Settings When You Connect an External Phone Device81
Making Settings for Blocking Junk Faxes82
Making Settings to Send and Receive Faxes on a Computer82
Menu Options for Fax Settings83
Check Fax Connection84
Fax Setting Wizard84
Basic Settings Menu84
Receive Settings Menu85
Report Settings Menu86
Security Settings Menu87
Printing88
Printing from the Printer Driver on Windows88
Accessing the Printer Driver88
Printing Basics88
Printing on 2-Sides90
Printing Several Pages on One Sheet91
Printing and Stacking in Page Order (Reverse Order Printing)92
Printing a Reduced or Enlarged Document92
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)93
Printing with a Header and Footer99
Printing an Anti-Copy Pattern100
Related Information "Printing Basics100
More Options Tab100
Print Settings100
Related Information100
Printing Multiple Files Together101
Printing Using the Color Universal Print Feature101
Adjusting the Print Color102
Printing to Emphasize Thin Lines103
Printing Clear Bar Codes103
Canceling Printing104
Menu Options for the Printer Driver104
Main Tab104
Printing from the Printer Driver on Mac os106
Printing Basics106
Printing on 2-Sides108
Printing Several Pages on One Sheet109
Printing and Stacking in Page Order (Reverse Order Printing)109
Printing a Reduced or Enlarged Document110
Adjusting the Print Color111
Canceling Printing111
Menu Options for the Printer Driver111
Making Operation Settings for the Mac os Printer Driver113
Printing from Smart Devices114
Using Epson Iprint114
Using Epson Print Enabler115
Using Airprint116
Canceling the Ongoing Job117
Copying118
Copying Basics118
Copying on 2-Sides119
Copying Multiple Originals Onto One Sheet119
Basic Menu Options for Copying119
Advanced Menu Options for Copying120
Scanning122
Scanning Using the Control Panel122
Scanning to a Computer (Event Manager)122
Scanning to the Cloud126
Scanning Using WSD128
Scanning from a Computer130
Scanning Using Epson Scan 2130
Scanning from Smart Devices137
Installing Epson Iprint137
Scanning Using Epson Iprint137
Faxing139
Before Using Fax Features139
Sending Faxes Using the Printer139
Sending Faxes Using the Control Panel139
Various Ways of Sending Faxes141
Receiving Faxes on the Printer143
Receiving Incoming Faxes144
Receiving Faxes by Making a Phone Call145
Using Other Faxing Features146
Printing Fax Report Manually146
Menu Options for Faxing147
Recipient147
Fax Settings147
More148
Menu Options for User Settings149
Sending a Fax from a Computer149
Sending Documents Created Using an Application (Windows)149
Sending Documents Created Using an Application (Mac OS)152
Receiving Faxes on a Computer153
Saving Incoming Faxes on a Computer154
Canceling the Feature that Saves Incoming Faxes to the Computer154
Checking for New Faxes (Windows)155
Checking for New Faxes (Mac OS)156
Replacing Ink Cartridges and Other Consumables157
Checking the Status of the Remaining Ink and the Maintenance Box157
Checking the Status of the Remaining Ink and the Maintenance Box - Control Panel157
Checking the Status of the Remaining Ink and the Maintenance Box - Windows157
Checking the Status of the Remaining Ink and the Maintenance Box - Mac os X157
Ink Cartridge Codes158
Ink Cartridge Handling Precautions158
Replacing Ink Cartridges161
Maintenance Box Code161
Maintenance Box Handling Precautions161
Replacing a Maintenance Box162
Temporarily Printing with Black Ink163
Temporarily Printing with Black Ink - Control Panel163
Temporarily Printing with Black Ink - Windows164
Temporarily Printing with Black Ink - Mac os165
Conserving Black Ink When the Black Ink Is Low (for Windows Only)166
Maintaining the Printer167
Preventing the Print Head from Drying167
Checking and Cleaning the Print Head167
Checking and Cleaning the Print Head - Control Panel167
Checking and Cleaning the Print Head - Windows168
Checking and Cleaning the Print Head - Mac os168
Aligning the Print Head169
Aligning the Print Head - Control Panel169
Cleaning the Paper Path for Ink Smears169
Cleaning the ADF170
Cleaning the Scanner Glass172
Cleaning the Translucent Film173
Network Service and Software Information176
Application for Configuring Printer Operations176
(Web Config)176
Running Web Config on a Web Browser176
Running Web Config on Windows177
Running Web Config on Mac os177
Application for Scanning Documents and Images (Epson Scan 2)177
Adding the Network Scanner178
Application for Configuring Scanning Operations from the Control Panel179
Event Manager)179
Application for Scanning from a Computer (Epson Scansmart)179
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)180
Application for Sending Faxes (PC-FAX Driver)180
Application for Quick and Fun Printing from a Computer (Epson Photo+)181
Application for Easily Operating the Printer from a Smart Device (Epson Smart Panel)181
Application for Updating Software and Firmware (EPSON Software Updater)182
Application for Setting up the Device on a Network (Epsonnet Config)182
Installing the Latest Applications183
Adding the Printer (for Mac os Only)184
Updating Applications and Firmware184
Uninstalling Applications184
Uninstalling Applications - Windows185
Uninstalling Applications - Mac os185
Printing Using a Network Service186
Solving Problems187
Checking the Printer Status187
Checking Messages on the LCD Screen187
Checking the Printer Status - Windows188
Checking the Printer Status - Mac os188
Checking the Software Status189
Removing Jammed Paper189
Removing Jammed Paper from the Rear Paper Feed189
Removing Jammed Paper from Rear Cover190
Removing Jammed Paper from Inside the Printer191
Removing Jammed Paper from the ADF193
Paper Does Not Feed Correctly194
Paper Jams195
Paper Feeds at a Slant195
Several Sheets of Paper Are Fed at a Time195
Paper out Error Occurs195
Paper Is Ejected During Printing195
Original Does Not Feed in the ADF195
Power and Control Panel Problems196
Power Does Not Turn on196
Power Does Not Turn off196
Power Turns off Automatically196
LCD Screen Gets Dark197
Cannot Print from a Computer197
Checking the Connection (USB)197
Checking the Connection (Network)197
Checking the Software and Data198
Checking the Printer Status from the Computer (Windows)200
Checking the Printer Status from the Computer (Mac OS)200
When You Cannot Make Network Settings201
Cannot Connect from Devices Even Though Network Settings Are no Problems201
Checking the SSID Connected to the Printer203
Checking the SSID for the Computer203
Wireless LAN (Wi-Fi) Connections Become Unstable When Using USB 3.0 Devices on a Mac204
Cannot Print from an Iphone, Ipad, or Ipod Touch204
Printout Problems205
Printout Is Scuffed or Color Is Missing205
Banding or Unexpected Colors Appear205
Colored Banding Appears at Intervals of Approximately 2.5 CM205
Blurry Prints, Vertical Banding, or Misalignment206
Print Quality Is Poor206
Paper Is Smeared or Scuffed207
Paper Is Smeared During Automatic 2-Sided Printing208
Printed Photos Are Sticky208
Images or Photos Are Printed in Unexpected Colors208
Cannot Print Without Margins208
Edges of the Image Are Cropped During Borderless Printing209
The Position, Size, or Margins of the Printout Are Incorrect209
Printed Characters Are Incorrect or Garbled209
The Printed Image Is Inverted210
Mosaic-Like Patterns in the Prints210
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image210
Moiré (Cross-Hatch) Patterns Appear in the Copied Image210
An Image of the Reverse Side of the Original Appears in the Copied Image211
Banding Appears When Copying from the ADF211
The Text or Image Copied from the ADF Is Squeezed or Stretched211
The Printout Problem Could Not be Cleared211
Other Printing Problems212
Printing Is too Slow212
Printing or Copying Slows down Dramatically During Continuous Operation212
Cannot Cancel Printing from a Computer Running Mac os X V10.6.8212
Cannot Start Scanning213
Cannot Start Scanning When Using the Control Panel213
Scanned Image Problems214
Uneven Colors, Dirt, Spots, and so on Appear When Scanning from the Scanner Glass214
Straight Lines Appear When Scanning from ADF214
The Text or Image Scanned from the ADF Is Squeezed or Stretched214
The Image Quality Is Rough214
Offset Appears in the Background of Images215
Text Is Blurred215
Moiré Patterns (Web-Like Shadows) Appear215
Cannot Scan the Correct Area on the Scanner Glass216
Cannot Preview in Thumbnail216
Text Is Not Recognized Correctly When Saving as a Searchable PDF216
Cannot Solve Problems in the Scanned Image217
Other Scanning Problems218
Scanning Is too Slow218
Continuous Scanning218
Scanning Stops When Scanning to PDF/ Multi-TIFF218
Problems When Sending and Receiving Faxes218
Cannot Send or Receive Faxes219
Cannot Send Faxes220
Cannot Send Faxes to a Specific Recipient220
Cannot Send Faxes at a Specified Time221
Cannot Receive Faxes221
Memory Full Error Occurs221
Sent Fax Quality Is Poor222
Faxes Are Sent at the Wrong Size222
Received Fax Quality Is Poor222
Received Faxes Are Not Printed222
Pages Are Blank or Only a Small Amount of Text Is Printed on the Second Page in Received Faxes223
Other Faxing Problems223
Cannot Make Calls on the Connected Telephone223
Answering Machine Cannot Answer Voice Calls223223
Received Faxes or the Number Is Wrong223
Other Problems224
Slight Electric Shock When Touching the Printer 224 Operation Sounds Are Loud224
The Date and Time Are Incorrect224
Application Is Blocked by a Firewall224
Windows Only)224
Appendix225
Technical Specifications225
Printer Specifications225
Scanner Specifications226
Interface Specifications226
Fax Specifications227
Network Function List227
Wi-Fi Specifications228
Security Protocol228
Supported Third Party Services228
Dimensions229
Electrical Specifications229
Environmental Specifications230
System Requirements230
Regulatory Information231
Standards and Approvals231
German Blue Angel231
Restrictions on Copying231
Transporting and Storing the Printer232
Scanning Slows down Dramatically During Copyright234
Trademarks235
Where to Get Help235
Technical Support Web Site235
Contacting Epson Support236

Epson WorkForce WF-2870 Series - Page 244

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