Epson XP-8700 Series

Error Messages Solution
Access the following or see documentation for details.
Select [Dismiss] after conrming it.
If you cannot scan the QR code, connect with a smart device. See
the following for more details.
“Making Settings for Connecting to the Smart Device” on page 119
Cannot recognize Ink Cartridge. Select "Next" to clear
the error.
❏ Ink cartridge is not installed correctly. Press down each of the
ink cartridges gently. Make sure they click into place.
❏ Installed ink cartridge is cannot be used with this printer.
Replace the ink cartridges with the ones compatible with this
printer.
“Ink Cartridge Codes” on page 197
Communication error. Check if the computer is
connected.
Connect the computer and the printer correctly. If you are
connecting over a network, see the page that describes the
network connection method from the computer.
If the error message is displayed during scanning, make sure that
Epson ScanSmart is installed on the computer.
“Making Settings for Connecting to the Computer” on page 118
To use cloud services, update the root certicate from
the Epson Web Cong utility.
Run Web Cong, and then update the root certicate.
“Running Web Cong on a Web Browser” on page 200
Install the Epson Event Manager software on the
computer to use this feature. See your documentation
for more details.
Install Epson ScanSmart on the computer.
“Installing the Applications Separately” on page 115
Check the following if a computer is not found. -
Connection between the printer and the computer
(USB or network) - Installation of the necessary
software - Power supply to the computer - Firewall
and security software settings - Search again See your
documentation for more details.
Make sure the computer is connected correctly.
“Checking the Connection Status” on page 144
Make sure that Epson ScanSmart is installed on the computer.
“Installing the Applications Separately” on page 115
Check that the printer driver is installed on the
computer and that the port settings for the printer are
correct.
Click Print Queue on the printer driver's Maintenance tab. Make
sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port
for a Check that the printer driver is installed on the network
connection.
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Paper Conguration is set to O. Some features may
not be available. For details, see your documentation.
If the Paper Conguration is disabled, you cannot use AirPrint.
Cannot use the inserted Memory Device. See your
documentation for details.
Use a memory device supported by the product.
“Memory Device Specications” on page 211
The printer's borderless printing ink pad has reached
the end of its service life. It is not a user-replaceable
part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace
the borderless printing ink pad
*
. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
“Where to Get Help” on page 217
Solving Problems > A Message is Displayed on the LCD Screen
170