8 Troubleshooting
100/ 132 Enigma User Manual | © Eversys S.A.
8.3 FAQs
8.3.1 Bean hoppers unlocked
The coffee dispensed is watery.
The bean hopper is empty or closed so no beans have access to the grinder.
Fill or lock the bean hoppers in the open position.
See chapter “5.4 Fill the coffee bean hoppers” on page 56
8.3.2 No water connected
The main water tap (usually under the counter) or the coffee machine water tap (under the drip tray)
are closed.
Open all the water taps.
See chapter “1.7 Special safety instructions and signs” on page 15
See chapter “5.2 Switch on” on page 54
8.3.3 No milk dispensed
No milk is dispensed, but the milk tank in the refrigerator is not empty.
Check that the milk is cold enough (3 °C). Always fill the milk tank with pre-cooled milk.
Check that the end of the milk in-take tube lay on the bottom of the filled milk tank.
Check that the milk tube is not pinched and in good condition.
See chapter “9.2.1 Refill” on page 102
8.3.4 Steam wand is clogged
The steam wand needs to be purged before and after every product preparation.
See chapter “5.6.5 Steam purge button” on page 59
8.3.5 Cups on the cup heater are not warm enough.
Cups can be topped up to a maximum of 2 layers to have an effective cup heating function.
The cup heater is not intended to keep cups warm in a cold air flow (e.g. near an open window or
door).
See chapter “5.5 Cups heating surface” on page 56
Contact your service engineer to verify the heating panel settings.
Not using the purge will slowly block the pipe inside. Make purging your regular procedure or refer to
chapter
“7.3.8 How to clean the steam nozzle” on page 90.
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