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Warranty and
Generalities 10
This chapter describes the warranty limitations and basic information on the machine and the
document structure.
10.1 Warranty
Each Coffee Machine manufactured by Eversys is guaranteed to be free of defects in workmanships and
material when leaving the factory. The guarantee is valid for a period of 24 months or 100’000 products
per group head (whichever comes first) from the date of installation.
Eversys will repair or replace at its discretion part or all of the product not conforming to this warranty.
Eversys’ responsibility under this warranty is limited to the repair or replacement of defective parts and
not to wear and tear parts and maintenance products. Furthermore, the warranty is not provided if:
• The instructions on how to handle, install or operate the machines or spare parts are disregarded
• The Coffee Machines have been disassembled or modified or repaired with non-original components
by a person and/or company not approved by Eversys
• The Coffee Machines have been utilised for an application for which it was not intended to be used
• Installation and regular maintenance have not been done properly and on time and conducted by a
person and/or company duly approved by Eversys
• Water quality does not correspond to Eversys criteria.
Each spare part manufactured by Eversys is guaranteed to be free of defects in workmanships and
material when leaving the factory for a period of 12 months valid from date of shipment.
Each refurbished part manufactured by Eversys is guaranteed to be free of defects in workmanships and
material when leaving the factory for a period of 6 months valid from date of shipment.
In order to be able to claim against our warranty you have to send us back the completed installation
form for each machine. Any Spare Part delivered under warranty will have to be sent to Eversys within 90
days, after which Eversys will be obliged to invoice it.
All cleaning materials used for Eversys machines must have been authorised by the manufacturer. Not
using Eversys cleaning materials will make the warranty null and void.
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