8 Troubleshooting
92/ 132 Enigma User Manual | © Eversys S.A.
8.2 Error messages
If the actions listed below fail to rectify the issue or other problems not listed here occur, contact your
local service organisation.
W = Warnings
S = Stops
E = Errors
# Info message Explanation / Corrective action Refer to
E-000 Bean hopper front missing Bean hopper removed during a process (e.g.
during cleaning: replace the bean hopper and
wait until cleaning is finished).
-
E-001 Bean hopper rear missing Bean hopper removed during a process (e.g.
during cleaning: replace the bean hopper and
wait until cleaning is finished).
-
E-010 Software too old.
Please start software update.
Contact service organisation. -
E-011 Hydraulic unit not connected.
Water pump has been
switched off.
Contact service organisation. -
E-012 Milk unit not connected.
Water pump has been
switched off.
Contact service organisation. -
E-013 Brewing unit not connected. Contact service organisation. -
E-014 Grinder unit not connected. Contact service organisation. -
E-095 Software update running.
Please wait...
Contact service organisation. -
E-097 Please set machine type Contact service organisation. -
E-098 Please start software update Contact service organisation. -
E-099 Communication Error.
Please turn the coffee
machine off, wait 10 s and
turn it on again.
Communication error.
Please turn the coffee machine off, wait 10 s and
turn it on again.
“5.2” on page 54
E-100 Pressure Sensor Always Zero Contact service organisation. -
E-102 Steam Boiler Empty Timeout - Switch the machine OFF, wait 10 sec. and turn it
back ON.
- If doesn’t work, contact service organisation.
“5.2” on page 54
E-103 Timeout during steam boiler
filling.
Please check the water supply
and press "Continue".
- Switch the machine OFF, wait 10 sec. and turn it
back ON.
- If doesn’t work, contact service organisation.
“5.2” on page 54
E-104 Timeout Steam Heating - Switch the machine OFF, wait 10 sec. and turn it
back ON.
- If doesn’t work, contact service organisation.
“5.2” on page 54
E-105 Steam boiler connector
missing
Contact service organisation. -